Updated :MacBook Battery Faulty - Any chance of a replacement from Apple

Discussion in 'MacBook' started by SisterRay, May 2, 2008.

  1. macrumors regular

    Joined:
    May 25, 2006
    Location:
    UK
    #1
    Apple have agreed to replace battery - See last post

    Hi,

    I have a macbook (over two years old). When running on the battery it will shutdown at about 25%. If i remove the batter and replace it then wait a while (15 mins) I can boot and it shows a battery level of about 0 to 1%.

    I have installed the battery 1.2 update, it made no difference. I am on the latest version of Leopard.

    Does anyone know an email address I can contact Apple on to try and get another battery out of them.

    The details of the battery are below

    Thanks

    Battery Information:

    Model Information:
    Serial Number: DP-ASMB013-34b1-4bdc
    Manufacturer: DP
    Device name: ASMB013
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0102
    Hardware Revision: 0300
    Cell Revision: 0100
    Charge Information:
    Charge remaining (mAh): 4092
    Fully charged: Yes
    Charging: No
    Full charge capacity (mAh): 4103
    Health Information:
    Cycle count: 87
    Battery health: Good
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 12534
     
  2. macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #2
    If your in the USA and you have AppleCare, then yes, maybe.

    Just call and report your problem, since a battery is a user replaceable part - they should mail it to you...

    However, I'm curious.
    Does your MacBook try to recharge the battery? Or not?
     
  3. macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
    Location:
    In the velcro closure of America's Hat
    #3
    Batteries are considered consumables. You may have a tough time convincing them to replace it but its always worth a try. Good luck.
     
  4. macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #4
    That's a good point. Most users who get free replacements are usually inside the first 12 months of ownership which often means the battery is under-performing.
     
  5. macrumors regular

    Joined:
    Feb 14, 2008
    Location:
    Austin, TX, USA
    #5
  6. macrumors regular

    Joined:
    Jun 15, 2007
    #6

    With a two year old battery get real. um NO. Sounds like what my abused 2 year old iBook battery does.
     
  7. macrumors 6502a

    Joined:
    Nov 5, 2007
    Location:
    In the great white north
    #7
    Apple had a bunch of bad batteries and extended the warranty. See this article and maybe it will apply to you.
     
  8. macrumors member

    Joined:
    Jan 2, 2006
    Location:
    Northern Ireland, UK
    #8
    Hi,

    I have a white 2.0GHz MacBook which was showing exactly the same symptoms, except last time I tried to calibrate the battery it shut down shortly after reporting 52 minutes of power remaining! Apple gave me a replacement battery just a week ago. I don't have Applecare though I did purchase in the UK with educational discount which apparently gives some extended cover. I'd say go for it. They have some notes on the Apple Store support pages on problems with macBook batteries

    http://www.apple.com/uk/support/macbook_macbookpro/batteryupdate/

    I think I convinced them that my battery fell into the third of their problem areas. Have a go with Apple.

    Best of Luck
     
  9. thread starter macrumors regular

    Joined:
    May 25, 2006
    Location:
    UK
    #9
    Battery on it's way from Apple

    I took palladiums advice and gave it a go.... It works

    I phoned Apple on 0845 600 1683

    I chose the option for MacBook then I think it was option 3

    The helpful lady asked for the serial number, and then informed me I was out of warranty. I bought my MacBook in May 06


    I explained that I had the issue of my MacBook shutting down without warning when it showed between 25 to 30%, I then said I knew about the battery replacement program. She asked how long the battery lasted, I said I didn't know exactly but it shouldn't shutdown without warning.

    She also asked for the following

    Full charge capacity
    Charge remaining
    Cycle count

    She then said may battery fell under the replacement program and that they would send me one.

    They are sending it by UPS, and that UPS would collect the old one. However they take a credit card number and will charge £69.99 if I do not return it.

    So if anyone is in the same boat, give it a go!!
     

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