Updated Microsoft Office 2011 and now Excel won't open

Discussion in 'Mac Apps and Mac App Store' started by sona13, Apr 17, 2012.

  1. sona13, Apr 17, 2012
    Last edited: Apr 17, 2012

    macrumors newbie

    Apr 17, 2012
    hi all. i am in need of some help.

    this morning i updated office 2011 - word is working fine but excel is all out of sorts. these are the messages i am getting when i try to open a file. the names of the files are showing up so i don't feel like excel was deleted or anything.....

    excel is showing up on the toolbar above but is giving me these messages. what to do???:confused::confused::confused:

    Thanks to all in advance.

    Here is additional info
    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2012-04-17 22:21:55 -0400
    Application Name: Microsoft Excel
    Application Bundle ID: com.microsoft.Excel
    Application Signature: XCEL
    Application Version:
    Crashed Module Name: libobjc.A.dylib
    Crashed Module Version: unknown
    Crashed Module Offset: 0x00005f87
    Blame Module Name: MBURibbon
    Blame Module Version:
    Blame Module Offset: 0x000191cc
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0

    Attached Files:

  2. macrumors 603


    Feb 15, 2009
    Toronto, Canada
  3. macrumors 6502

    Nov 2, 2010
    Does excel launch successfully if you double-clicking it from within your Applications folder? (i.e. before you try to open any saved excel files)

    Also, if you haven't already after updating, try restarting your computer. Wouldn't hurt.
  4. NCPACKFAN, Apr 18, 2012
    Last edited: Apr 18, 2012

    macrumors newbie

    Apr 18, 2012
    I have had 2011 since it came out. I have been operating it without problem until this morning. Admittedly, I haven't opened anything in a week or two, but now I am having the exact same problem.

    Excel, specifically, will not open. I get the error message as above. Unlike the OP, I have nothing on my desktop, so that isn't the problem.


    Also, the problem exists whether opeing a file directly, or double-clicking in the application itself. Same whether opening from Dock or Apps Folder.

    Can't figure it out...
  5. macrumors regular

    Sep 17, 2008
    Also had Excel problems after updating to 14.2. Constant beach balls for no apparent reason.

    Resetting permissions Lion-style seems to have solved the problem.
  6. macrumors 6502


    Apr 26, 2011
    This is a complicated error with several options to fix.



    Note: The link is still referring to the old location of these files. I've got to get that updated.

    Old location
    ~/Library/Preferences/Microsoft/Office 2011
    New location
    ~/Library/Application Support/Microsoft/Office/Preferences/Office 2011
  7. macrumors newbie

    Apr 19, 2012
  8. macrumors newbie

    Jan 1, 2013
    After many tries, I finally found how to link a Word document to a cell in Excell 2011:
    1. create a link to your document
    2. In Excell, select the cell you want to link to
    3. Right click - Hyperlink - Document (select your file)
    4. Click on Web page (I don't understand why but it works!)
    5. Click on locate
    6. Click Ok on message errors (!!)
    7. Click Ok
  9. macrumors newbie

    Apr 17, 2013
    Wales, UK
    Have similar problem following reload of Office 2011 today

    Error message received when trying to open Excel: You can’t open the application “Microsoft Excel.app” because it may be damaged or incomplete. :mad:

Share This Page