UPDATED: On the phone with AppleCare 167 degrees F...

Discussion in 'MacBook Air' started by SFStateStudent, Dec 23, 2008.

  1. macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #1
    and fan running 6237rpms. New logic board or new fan needed? I'll keep everyone advised...:mad:
     
  2. macrumors 6502a

    Ironic

    Joined:
    Oct 6, 2008
    Location:
    In my MBA!
    #2
    A or B?
     
  3. macrumors 68040

    Cynicalone

    Joined:
    Jul 9, 2008
    Location:
    Okie land
    #3
    That comes out to 75º Celsius doesn't really sound all that high to me.
     
  4. macrumors 6502a

    Ironic

    Joined:
    Oct 6, 2008
    Location:
    In my MBA!
    #4
    sounds like a rev A to me. Unless he is watching videos?
     
  5. macrumors 68040

    Cynicalone

    Joined:
    Jul 9, 2008
    Location:
    Okie land
    #5
    Or a Late 08 model (rev B if you prefer) watching a lot of flash video's. I can get mine up that high streaming HD video. The Early 08 was much worse, I've hit 90º Celsius watching video's. Which is 194º Fahrenheit for the Celsius impaired. :)
     
  6. macrumors 68040

    Joined:
    Feb 17, 2008
    Location:
    Britain
    #6
    75c is perfectly normal :confused:
     
  7. macrumors 68040

    Cynicalone

    Joined:
    Jul 9, 2008
    Location:
    Okie land
    #7
    On an early 08 model yes that wasn't all that high of a temp. On the late 08 model you'll still get those temps watching a lot of video's.
     
  8. thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #8
    Rev A, 167 degrees F is actually about 77 degrees C, so maybe that's not out of the ordinary for some of you, but my MBA is totally unbearable on my lap and totally not normal for me. Screensaver wouldn't work and kept shutting down Safari with a kernel panic. Ended up doing permission repair; then resetting by pressisng option + command + r + p, then going into library and removing desktop.plist, screensaver.plist since these were the two files that weren't allowing the temperature or fan to stop going haywire, b/c they were searching and searching to find these files, but the files may have been corrupted or bad, so my MBA kept searching even harder and faster b/c that's what it's suppose to do. I removed those files from the library to the desktop, then restarted my MBA and noticed the temperature was now down to 123 degrees F and the fan was running at 2502rpm in about five minutes. I then dumped those two files and the caches file into the trash and emptied the trash and went about business as usual. No explanation as to the cause, but this is the 2nd notable kernel panic related problem, but RESOLVED for now...:eek:
     
  9. macrumors 6502a

    Ironic

    Joined:
    Oct 6, 2008
    Location:
    In my MBA!
    #9
    Mine did that all the time, I hate to say:(
     
  10. thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #10
    Does it do it now?
     
  11. macrumors 6502a

    Ironic

    Joined:
    Oct 6, 2008
    Location:
    In my MBA!
    #11
    Truth be told, I sold it and bought a Rev B and happy I did:)
     
  12. macrumors member

    Joined:
    Dec 1, 2007
    #12
    Don't use your notebook on your lap. Sorry that's all I got from the wall of text.
     
  13. macrumors 6502

    errol

    Joined:
    Jan 11, 2008
    #13
    I hit 186° the other night :)
     
  14. macrumors 601

    eXan

    Joined:
    Jan 10, 2005
    Location:
    Russia
    #14
    75C is normal under load. Even my MacBook runs at 85C (185F) under heavy load.
     
  15. thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #15
    Thanks everyone for the advice; I'm definitely in the market for either the Rev B or the MBP 2.6 immediately after or during MWSF '09. I'm donating this Rev A MBA to the War Department, since I can't seem to get it out of her hands every time I turn around. Theses kernel panics a pain in my anal cavity...:mad:
     
  16. macrumors member

    Joined:
    Dec 7, 2008
    #16
    Don't worry. Mine can go up to around 77 deg celsius when playing a video. During normal usage, its about 45-50 deg-celsius.
     
  17. macrumors 603

    NC MacGuy

    Joined:
    Feb 9, 2005
    Location:
    The good side of the grass.
    #17
    Are you running coolbook?
     
  18. macrumors member

    Joined:
    Dec 7, 2008
    #18
    Me? no.
     
  19. thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #19
    I'm not running Coolbook either. Prior to the recent kernel panics, my Rev A MBA never had the temp go over 143ºF and the fan never exceeded 2700rpms, and that was while I was running three browsers, powerpoint, pages, ms word, and youtube. Now, I'm afraid to run more than one browser and powerpoint at the same time...:eek:
     
  20. macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #20
    So are you still on the phone or was there a resolution?
     
  21. thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #21
    Sorry Jessica, I must have forgot to post an UPDATE. Yes, it was a two hour and fifteen minute call that resolved the issue, but I wasn't totally assured that it wouldn't happen again. In the beginning, the AppleCare Tech seemed to feel that it was the logic board or a bad fan, though the hardware tests and the permissions repair noted otherwise. I went through two phones, with one beeping "low battery" and the Tech had to call me back at home. The Tech did note that this was the second kernel panic call, and that the third such incident will require that I leave my MBA at the Apple Store for a new logic board if necessary. The Tech also mentioned that I might get another MBA altogether...
     
  22. macrumors 6502a

    Joined:
    Dec 1, 2007
    #22
    Please keep us posted, as there's a good chance you'll get a new machine. Since they stopped making rev A boards and video out with new display port is integrated they'd almost have to give you a new machine to mach the port's casing.
     
  23. thread starter macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #23
    Good to know "justit" I'll keep everyone advised, thanks...:cool:
     
  24. macrumors 6502a

    andreab35

    Joined:
    May 29, 2008
    Location:
    USA
    #24
    Man, I'm so sorry to hear about this on your Rev. A MacBook Air.
    At least you know what's going to possibly happen... maybe you will turn out to be a lucky one to get your machine replaced by a Rev. B!

    But I had to ask- do you own a laptop fan at all? I bought one two years ago for my Gateway M275 that liked to heat up a lot. It keeps the laptop a little cooler, and saves your lap from burning. It's just a flat square with 2 or 3 fans on it that sits right underneath your laptop. You can plug it in via USB or AC adapter.
    So if I'm in bed on my MBA, I have my laptop fan underneath to keep my lap from burning and to keep the MBA vents free from blockage.

    But man, 167... that's hot! With three Safari tabs open only, I'm running about 110.

    Good luck, and keep updating us! ;)
     
  25. macrumors 6502a

    andreab35

    Joined:
    May 29, 2008
    Location:
    USA
    #25
    WOAH!

    Never mind here!

    Did you just recently update to the 10.5.6 update SFState on your Rev. A?

    I just did on my Rev. B, and just with one tab in Safari open (not really anything Flash in it) my MBA is running at 175 degrees, fans running at 4602 rpms...

    Uh oh... :eek:
     

Share This Page