updated to iTunes 7.6 and iPhone to 1.1.3, now it won't recognize my iphone... HELP!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by AtrocityExhibit, Jan 22, 2008.

  1. macrumors newbie

    Joined:
    Sep 22, 2007
    Location:
    NJ
    #1
    so i updated to the 1.1.3 firmware the day it was made available.. i did this from my girlfriend's computer.. then i came home and my iTunes (still the previous version) detected it fine and such.. so I then updated my iTunes as I read i'd be able to manually manage my songs.. now my iTunes won't recognize that my iPHone is detected.. I uninstalled and restalled it and still nothing.. can anyone please help me?
     
  2. macrumors newbie

    TeamShralp

    Joined:
    Jan 22, 2008
    Location:
    PDX
    #2
    just fixed it. delete itunes app, restart, and then redownload itunes 7.6, I think the problem lies with updating the iphone to 1.1.3 before 7.6.

    Hope this helps.
     
  3. macrumors newbie

    Joined:
    Jan 23, 2008
    Location:
    UK
    #3
    Same thing happened to me last night, wish I'd seen your post first.
    I'm still struggling to connect to the internet.:rolleyes:
     
  4. thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    Location:
    NJ
    #4
    I've tried uninstalling iTunes and reinstalling but it has not fixed the problem I've tried uninstalling then restarting computer then redowloading and restarting again. I ever opened search and deleted every file that came up with iTunes in the name. Still hasn't fixed problem. Is this what you did that worked or was it somethingelse? How exactly did you delete the iTunes app? If you could help I'd appreciate it a lot
     
  5. macrumors newbie

    Joined:
    Jan 28, 2008
    #5
    I have the same intermittant problem after updating itunes as well. I have found that the iphone has to be plugged in via the usb BEFORE launching itunes. It then works MOST of the time, but on occasions I still have to restart. Any time it works though, it has to be attached via the usb BEFORE itunes is started.
     
  6. macrumors member

    Joined:
    Nov 13, 2007
    #6
    Try restoring your phone on your computer using the current version of itunes. With itunes off, put your phone in DFU mode or recovery mode then open itunes, if itunes sees your phone is in restore mode then restore it to 1.1.3...Let me know what happens...
     
  7. thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    Location:
    NJ
    #7
    I don't know how to put the phone in DFI mode or recovery like you mentioned. obviously, id rather not have to restore as I'll lose a couple things. Am I maybe not uninstalling it or everything properly? Is there more I need to delete after just uninstalling?
     
  8. macrumors 601

    Compile 'em all

    Joined:
    Apr 6, 2005
    #8
    DFU Mode

    Step 1. Turn off your iPhone.

    Step 2. Hold Power and Home button, the iPhone should now be boot.

    Step 3. When you see the Apple logo, release the power button but HOLD the home button.

    Step 4. Open iTunes and wait for it to tell you in restore mode.
     
  9. thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    Location:
    NJ
    #9
    also.. If it matters.. The computer was recognizing my phone fine after I updated to 1.1.3 but before going to iTunes 7.6 and I tried it this weekend on a computer on 7.5 and it detected it fine. So shouldn't I assume the issue is with the computer
     
  10. macrumors 601

    Compile 'em all

    Joined:
    Apr 6, 2005
  11. thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    Location:
    NJ
    #11
    ok I'll try that, though I'm pretty sure it was detecting my iPod thru that USB port. ALSO, I forgot to mention, because its been a long day, the iTunes also will not detect my girlfriend's iPhone, which was also updated to 1.1.3 by her computer.
     
  12. thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    Location:
    NJ
    #12
    When I plug the iPhone in i get the following message:
    "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again."

    Which I have tried to do several times now
     

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