URGENT !! Blue screen on login, user account on imac won't work

Discussion in 'Mac Basics and Help' started by NickVal72, Mar 29, 2013.

  1. macrumors newbie

    Mar 29, 2013
    Hi all,

    Got a major problem, my wife has a lot of university work on her user account on a 2007 20" Intel iMac running leopard OS, and she cant get to her work. When trying to log in to her account, it goes to a blue screen for about 10 minutes then goes back to the login screen. Anyone know a way we can get to her work in documents ( and also salvage the photos on there!)? To make things more difficult the dvd wont accept discs so cant even re-install the OS! :(
    She has not put the work in a shared account OR backed it up on a pen drive!
  2. macrumors G5


    Jul 29, 2011
    Somewhere Back In The Long Ago
    Sounds like the only way you are going to get at that data is by removing the HDD from the Mac...Some steps to take first:

    Try checking the status of the drive via Disk Utility.:

    If this requires repair, follow the prompts on-screen.

    You could also try an SMC re-set:


    If neither of these steps correct the issue, it's likely that you have a failed or failing HDD...Removing it and putting it a caddy might allow you to copy the data from the drive.

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