URGENT !! Blue screen on login, user account on imac won't work

Discussion in 'Mac Basics and Help' started by NickVal72, Mar 29, 2013.

  1. NickVal72
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    macrumors newbie

    Joined:
    Mar 29, 2013
    #1
    Hi all,

    Got a major problem, my wife has a lot of university work on her user account on a 2007 20" Intel iMac running leopard OS, and she cant get to her work. When trying to log in to her account, it goes to a blue screen for about 10 minutes then goes back to the login screen. Anyone know a way we can get to her work in documents ( and also salvage the photos on there!)? To make things more difficult the dvd wont accept discs so cant even re-install the OS! :(
    She has not put the work in a shared account OR backed it up on a pen drive!
    Thanks
     
  2. Macman45
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    macrumors G5

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #2
    Sounds like the only way you are going to get at that data is by removing the HDD from the Mac...Some steps to take first:

    Try checking the status of the drive via Disk Utility.:
    http://support.apple.com/kb/ht1782


    If this requires repair, follow the prompts on-screen.


    You could also try an SMC re-set:

    http://support.apple.com/kb/ht3964


    If neither of these steps correct the issue, it's likely that you have a failed or failing HDD...Removing it and putting it a caddy might allow you to copy the data from the drive.
     

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