Resolved Urgent Help... Brand New 5 bricked!

Discussion in 'iPhone' started by rustyb99, Jan 9, 2013.

  1. rustyb99, Jan 9, 2013
    Last edited: Jan 9, 2013

    macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Long Island, NY
    #1
    Hey guys,

    So I took my brand new iphone 5 in to the genius bar yesterday to see if they could help me with a crashing issue I was having and they told me it was software related and to do a restore. So I just tried doing the restore now and it is failing. I keep getting a message that says "the iphone could not be restored. An unknown error occurred (9)."

    any ideas i already tried the apple trouble shooting tips to see if that would help but no luck.

    its and 16gb verizon iPhone 5. trying to do the restore on a late 2011 13" mbp.

    Your help would really be appreciated.

    Thanks
     
  2. macrumors 68040

    braddick

    Joined:
    Jun 28, 2009
    Location:
    Encinitas, CA
    #2
    First, your iPhone5 is not bricked.
    Secondly, is iTunes up to date?
     
  3. macrumors 6502

    Alx9876

    Joined:
    Jan 26, 2008
    Location:
    CA
    #3
    This happened to my iPhone 4 three times the first month I bought it. Take it back to the Apple store.

    Be Polite, and professional. They will get you another one. :)
     
  4. thread starter macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Long Island, NY
    #4
    I am running the latest version of iTunes and I have only had my phone for 5 days, and all the phone shows is the connect to itunes logo
     
  5. macrumors 6502

    Joined:
    Oct 18, 2012
    #5
    Did you try putting the phone DFU mode and then trying to restore?
     
  6. thread starter macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Long Island, NY
    #6
    The phone is in recovery mode. Been like that since I tried the restore.
     
  7. macrumors 6502

    Joined:
    Jul 10, 2010
    #7
    lol iphone... brick. impossible ;)
     
  8. macrumors 65816

    Joined:
    Nov 16, 2011
    Location:
    Illinois
    #8
    there is a difference in "DFU Mode" and "Recovery Mode" Google up instructions on how to put a iPhone into DFU mode or better yet a YouTube video. Then restore your iPhone and I'm very certain it will work just fine after that.
     
  9. macrumors 6502

    Joined:
    Oct 18, 2012
    #9
  10. thread starter macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Long Island, NY
    #10
    well it may be technically impossible to brick an iPhone. but i can't use it right now, and cant restore it so therefore I will consider it bricked at the moment.

    I also cannot put the phone into DFU mode. I followed instructions on how to do so, hover it just keeps going back to recovery mode
     
  11. Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    Whakatane, New Zealand
    #11
    It's been a while since I've done it, but I think that iTunes displays the same message for both modes (i.e. iTunes will say "recovery mode" even when it's in DFU mode).
     
  12. macrumors 6502

    Joined:
    Oct 18, 2012
    #12
    Try downloading iReb from this link. It fixes recovery loop errors.

    It's for Windows only.

    http://ih8sn0w.com/index.php/welcome.snow
     
  13. thread starter macrumors member

    Joined:
    Jul 10, 2008
    Location:
    Long Island, NY
    #13
    I want to thank everybody for their help. I was able to fully restore my phone. Don't know what did it, but after countless tries it was successful. Although I still will be going into the apple store in the morning, cause when I talked to Apple Support they said it might be the cable.

    Thank you again
     

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