Use the 1-800 Number.

Discussion in 'Buying Tips and Advice' started by mac-lad, Jul 23, 2006.

  1. mac-lad macrumors newbie

    Joined:
    Mar 21, 2002
    Location:
    Calgary, Alberta
    #1
    Just wanted to give a thanks to Ryan at Apple Canada (1-800-263-3394) for help over the weekend. I purchased my new 20" iMac about 3 weeks ago and kept getting kernal panicks ("You must restart your computer...") every so often. Then I would have the hardest time getting it started again, even from the CD.

    After calling support and running the hardware test (hold the "D" key when booting), we found out (in the span of 5 seconds) that I have bad RAM. Yes, my 1GB pre-intalled stick from Apple seems defective. They're sending me a new stick by courier. If it's not the RAM it's the motherboard (5% chance) and I don't want to go there...

    I say use the 1-800 number because I spent a few hours trying to correct the problem myself. I even erased and re-installed the OS. The moral of the story:)

    When your new computer gives you grief, use the 1-800 number. It was quick and easy :)
     
  2. mac-lad thread starter macrumors newbie

    Joined:
    Mar 21, 2002
    Location:
    Calgary, Alberta
    #2
    And now I'm really considering getting the Applecare!
     
  3. xfiftyfour macrumors 68030

    xfiftyfour

    Joined:
    Apr 14, 2006
    Location:
    Clemson, SC
    #3
    Applecare is indeed a great thing. I'll be buying the extended warranty for my MB as well, when it gets a bit closer to the 1 year mark.
     
  4. mac pro macrumors member

    Joined:
    Feb 1, 2006
    #4
    IM actually curious as to how many people call the 800 number and how often.
     
  5. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #5

    AppleCare is always a good investment in my opinion. It is a great thing to have "just in case". :)
     

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