Just wanted to share my recent experience with Vaja. I've been a happy, long time customer of Vaja products owning over 10 of them up until my most recent order for an iPad case. I ordered the Limited Edition case in Mamut leather early last Friday and received email notification that my order was confirmed. Six days later I had not received any additional confirmation or updates so emailed to inquire. I was informed my order had been canceled because there was an issue with my credit card and told to re-order. The item was now out of stock and unavailable leaving me high and dry. All back and forth email from their customer service representative were defensive on their part, essentially blaming me for the problem and for having the order canceled. Mistakes and problems happen, no big deal. It's how you deal with those mistakes and problems is what really matters and Vaja has failed with their reaction and follow-up to this one. The right thing to do would have been to notify me of a problem and correct the issue, not cancel the order. Even after notifying me it was canceled, it would have been easy to fix. Customer service is such an easy thing to get right! I sent an additional email this morning to Vaja politely detailing my experience and asking my issue be escalated. Should the cases ever come back in stock, I'm almost certain the price will be higher as has recently happened with their Agenda case. All I'm asking for is my original order to be honored at the price I paid. I can even wait 35 - 45 days if need be. I'm an easy guy to please! Vaja make an amazing product! I hope they can step up and offer some customer service to match!