Verizon iPhone 5 Light Bleed

Discussion in 'iPhone' started by applefanboy5, Dec 29, 2012.

  1. macrumors member

    Sep 30, 2012
    Would light bleeding under the power button be a legitimate reason to exchange for a new device if i just got it on monday? Would this count as a defective device?
  2. macrumors 6502

    Mar 7, 2012
    I believe Verizon gives you 1 free swap. After that it's $35 each time, unless the phone is defective. Whether or not light bleeding is considered a defect is up to the person you're dealing with.

    You can also take it to the Apple store (they seem to be easier with swaps than Verizon stores).
  3. thread starter macrumors member

    Sep 30, 2012
    I actually did call applecare and they said since i'm under the 1 year i could get a replacement (refurbished) so i'm wondering if i could just exchange for a new one directly from Verizon since i just got this phone on the 24th. The only reason why i ask if this is a legitimate reason is because i had another white one before that had dust under the camera lense and this new one has the light bleed under the home button.
  4. macrumors 68000


    Jan 28, 2009
    Tulsa, OK
    No one on the forums can tell you if it's legitimate. It is completely under the discretion of Verizon or Apple depending on who you take it to. Instead waiting for a positive response on a forum, first go directly to who you are trying to get a replacement through. If you are turned down, then come back and see if anyone can here can further assist you with relevant situations.

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