Verizon Rep - "No such thing as a free iPhone"

Discussion in 'iPhone' started by gkarris, Jan 4, 2013.

  1. macrumors 604

    gkarris

    Joined:
    Dec 31, 2004
    Location:
    "No escape from Reality..."
    #1
    My friends were eligible for an upgrade so they went to Verizon to get the iPhone 4 (they want to go back from trying out Android) and the rep said there's no such "Free iPhone" with a contract.

    She ended up with some sort of Samsung phone as those are free.

    He wants to wait to see what the real deal is - is the rep scamming them?
     
  2. macrumors 65816

    Dave.UK

    Joined:
    Sep 24, 2012
    Location:
    Kent, UK
    #2
    Yes.
     
  3. macrumors 68030

    From A Buick 8

    Joined:
    Sep 16, 2010
    Location:
    Ky Close to CinCinnati
    #3
    Yes they lied or deliberately mislead.
     

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  4. macrumors 6502a

    Joined:
    Jun 18, 2012
    #4
    I would say mid lead. VZW is known for this because 1. It isn't an LTE phone and 2. They don't get a lot of money from apple
     
  5. macrumors P6

    Joined:
    Oct 17, 2011
    #5
    Perhaps the representative was (mistakingly) thinking that it was all still in reference to iPhone 5.

    Also, was this a corporate Verizon store or some reseller?
     
  6. macrumors 68020

    Joined:
    Apr 12, 2011
    #6
    Excellent question, because a reseller does not have to always follow the corporate rules about free phones, and sometimes Verizon only makes those phones free for corporate stores or online purchases.
     
  7. thread starter macrumors 604

    gkarris

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    #7
    They are current Verizon users but are eligible for an upgrade (contract is up).
     
  8. macrumors 68020

    Joined:
    Apr 12, 2011
    #8
    What store did they go to? In other words, a verizon corporate store, an independent verizon store, best buy, Radio Shack, etc?
     
  9. macrumors 68030

    einmusiker

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    #9
    they still have time to take that phone back and get the phone they want. Personally I would pay a more for an LTE android than a 3G iPhone on verizon as their 3G network is slowwwwwwwwwwww
     
  10. thread starter macrumors 604

    gkarris

    Joined:
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    #10
    Well, it said "Verizon" on the sign - will ask them tomorrow...
     
  11. macrumors 68020

    Joined:
    Apr 12, 2011
    #11
    Unfortunately, a lot of those stores with Verizon logos on them are independent vendors. One way to know for sure is to go to the verizon website and put in your zip code. It will tell you where their corporate stores are located.

    http://www.verizonwireless.com/b2c/storelocator/index.jsp
     
  12. thread starter macrumors 604

    gkarris

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    #12
    Did this - it is a Verizon store - any other Verizon user go into the store to renew and got a free iPhone 4 to renew their contract?
     
  13. macrumors member

    Joined:
    Jan 25, 2012
    #13
    They should take it back. Rep was clearly trying to sell a non Apple product. Probably for a bigger commission off the sale.
     
  14. macrumors G5

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #14
    Agreed. I would take it back and then buy from a different store.
     
  15. macrumors 6502

    Nyy8

    Joined:
    Jun 12, 2011
    Location:
    New England
    #15
    Why not just buy one online? That way you know you are getting the right price
     
  16. macrumors 68020

    Joined:
    Apr 12, 2011
    #16
    You have 2 weeks to return it to Verizon, no questions asked. Print up the free iphone 4 from website. Demand to talk to manager. Tell him/her about your situation and how you were lied to. You will get your iphone 4 with some freebies thrown in. If they refuse to budge, give them the phone back, get your update credit back, and then tell them you are calling corporate headquarters. Make sure you get their names.
     
  17. macrumors 68040

    Joined:
    Jul 28, 2007
    #17
    Just buy it online from apple directly. Remember if at verizon u return/exchange they will charge u a restocking fee about $35.

    Apple has no questions ask. No restocking fee. Just remember to return/exchange within 14 days. Simple. Done. Order online u can still return in physical apple store if u choose.
     
  18. macrumors 6502a

    SnowLeopard OSX

    Joined:
    Dec 5, 2012
    Location:
    Huntington Beach, California
    #18
    It's not free in the sense that you're locked into an awful 2 year contract with VZW. But you shouldn't have to pay anything up front for an iPhone 4 in a contract as far as I know. Return your Android phone and get your iPhone 4 some place else (although, at this point, I would suggest just dishing out the $100.00 for an iPhone 4S).
     
  19. macrumors 68040

    Joined:
    Jul 28, 2007
    #19
    Actually the 4S is probably the better buy at Best Buy these days. $50 off promo still running. So 4S will cost u $50 on new 2 year contract. 16Gb, duo core better camera for only $50 on contract at best buy.

    No brainer compared to the "free" iPhone 4 which is 2.5 years old in terms of tech while the iPhone 4S is 15 months old and should last u the next 20 months before u are due for next upgrade.
     
  20. macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #20
    There have been numerous stories of Verizon trying to push people into buying non0iPhones since they get a higher commission off them or something.

    The only bad part is that now they'll probably get hit with a restocking fee if they return that Samsung. :(
     
  21. macrumors 65816

    SilentLoner

    Joined:
    Dec 29, 2007
    #21
    Not if they complain loud enough
     
  22. macrumors 68040

    KdParker

    Joined:
    Oct 1, 2010
    #22
    This has been going on forever at Verizon stores. I have found it is better to go online and get what you want instead of trusting the sales reps. They are always trying to push other phones.
     
  23. thread starter macrumors 604

    gkarris

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    #23
    Thanks -I told here - at least her Husband has held off to see what's going on...
     
  24. macrumors 68000

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #24
    It's not free because of the upgrade fee. The phone is 0.00 but the transaction costs you 30 plus tax so he wasn't lying.
     
  25. macrumors 68030

    From A Buick 8

    Joined:
    Sep 16, 2010
    Location:
    Ky Close to CinCinnati
    #25
    Yes he was ( or at least trying to mislead), they were told there were no free iPhones but there were free Android phones. So unless the android phone waived the activation fee it would not have been "free" either.
     

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