Verizon told me that the Otterbox cases worsen reception

Discussion in 'iPhone' started by Jacoblee23, Apr 11, 2012.

  1. macrumors 6502a

    Joined:
    Nov 10, 2011
    #1
    Is this true? They said they get tons of complaints about the otterbox taking away some cellphone reception.
     
  2. macrumors 6502

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    Oct 7, 2011
    Location:
    the wire
  3. macrumors 68040

    Jordan921

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    Bay Area
  4. macrumors regular

    xnickitynickx

    Joined:
    Mar 13, 2012
    Location:
    Orlando, FL
    #4
    I use one all the time. Zero signal problems.
     
  5. macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #5
    The people at Verizon know nothing about the phones they sell let also the accessories they use.
     
  6. macrumors 6502a

    Joined:
    Aug 31, 2011
    Location:
    Miami, FL
    #6
    lol, people nowadays believe anything they're told.. :cool:
     
  7. macrumors 604

    cynics

    Joined:
    Jan 8, 2012
    #7
    There is a 0-3 db reception hit using the commuter case. Probably a little worse with the defender. Regardless that's nothing especially with Verizon's network.

    I use otterbox's commuter case no issues.

    You can use field test mode to check for yourselves.
     
  8. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #8
    Did they also tell you that you're holding it wrong?:D
     
  9. macrumors regular

    Joined:
    Jul 18, 2008
    Location:
    MN
    #9
    That's funny because we got my wife's Otterbox from Verizon. Plus in rare situations where reception is an issue hers gets better reception than mine which just has a bumper on it.
     
  10. macrumors 6502a

    Joined:
    Feb 3, 2010
    Location:
    Philadelphia, PA, USA
  11. Spectrum Abuser, Apr 12, 2012
    Last edited: May 24, 2012

    macrumors 65816

    Spectrum Abuser

    Joined:
    Aug 27, 2011
    #11
    You cannot gauge signal loss from the 'bars'. A numeric meter is needed. And yes, cases will degrade signal. Is it something to worry about? Only if you live in a very poorly covered area or if your case is made out of some type of disruptive metal. My plastic bumper degrades the signal by a whopping 1db on the average.
     
  12. macrumors member

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    Jan 14, 2011
    Location:
    Wash, DC/ HSV, AL
  13. macrumors 68020

    Joined:
    Jun 19, 2010
    Location:
    Connecticut
    #13
    I would think it would help, unless it really is that dense. Keeping your water-filled fingers away from the metal antennas is a good thing, even after they fixed the iPhone 4 antenna issue, which was a specific issue above and beyond normal signal degradation.
     
  14. macrumors 6502a

    Joined:
    Jan 25, 2012
    #14
    Sort of off-topic, but when I had a 3GS, I used an Incase slider case for my phone.

    I always had bad reception and when I was at school my 3G signal would vanish.

    After I switched to a Speck Candyshell, my network improved and 3G signal appeared on campus.
     
  15. macrumors 68020

    b166er

    Joined:
    Apr 17, 2010
    Location:
    Philly
    #15
    I use an otterbox with no reception issues.

    These sales guys- some are great, some are told to intentionally misinform customers, some genuinely don't have a clue. He may have been asked to pimp a certain brand of case over otterbox via a vendor.

    I was at the t-mobile store a few weeks back helping my girl pick out a new phone and those sales guys were awful. I heard one of them telling a customer that android was better because "all the apps are free, but on an iPhone the same apps will cost you $5-$10." if you have a mobile OS preference that is fine, but spreading misinformation like that shouldn't even be legal.
     
  16. macrumors 68020

    Joined:
    Jun 19, 2010
    Location:
    Connecticut
    #16
    That's an over exaggeration, although it's partly true. There's a lot of stuff you have to pay for on iPhone that's free on Android. Android users tend not to buy apps, and it has an ethos of free stuff. Of course the counter argument is that a lot of Android apps are poorly coded, and iPhone apps are fantastic.
     
  17. macrumors 65816

    Arnezie

    Joined:
    Oct 10, 2011
    #17


    Ohh that's not an exaggeration
     
  18. macrumors 6502a

    GeorgieAcevedo

    Joined:
    Apr 12, 2012
    Location:
    New York City
    #18
    I don't know why people trust a representative. You'll most likely know more than a representative does about your phone and how it works.
     
  19. macrumors regular

    Joined:
    Jul 19, 2010
    #19
    I worked at a retail electronics store that paid comission, which is no longer in business, during college. Certain products paid more than others. They encoded the "spiff" payout in the string of numbers on the price tag on the shelf. We would say anything to get the customer to buy the higher paying items and disparage the lower paying ones.

    We even went as far as to dare eachother to say certain things to customers. I remember betting one co-worker that he couldn't fit "Pulp Fiction" into a pitch (and not using it as the movie title). He did it, when selling some speakers. Told the customer they had the new pulp fiction speaker cones, blah, blah, blah.

    My point: never trust a salesman.
     
  20. macrumors 68020

    b166er

    Joined:
    Apr 17, 2010
    Location:
    Philly
    #20
    Both ecosystems have a ton of free apps, and some of the most popular apps are free. Saying you will HAVE to pay up to $10 for the iPhone equivalent of an android app is simply a lie to sell more android (or in this case, to make up for their company's lack of the iPhone). $10? How many apps for the average user (in this case a pretty old couple) cost that much?

    ----------

    To sum it all up I hated t-mobile when I was with them, and now I just hope my girl will see the light and switch sooner or later.
     
  21. macrumors 604

    cynics

    Joined:
    Jan 8, 2012
    #21
    I think when he said partly true he meant the cheaper apps. A lot of 99 cent apps in the app store are free on google play.
     
  22. macrumors 68020

    Joined:
    Jun 19, 2010
    Location:
    Connecticut
    #22
    You didn't bold "a lot of". That means a lot, not all. It's not true of all apps, but it is, in my experience as a switcher from Android to iPhone, true for many. Of course it wasn't rough for me, since I already had purchased most of them for my iPod Touch two years earlier anyways.
     
  23. macrumors newbie

    Joined:
    Dec 18, 2013
    #23
    I know this is an old tread, BUT!
    I have an iphone 5S with a Defender Otterbox case, I never notice signal loss unless I'm at work, inside metal building I only get 3G signal, today I removed my case to connect my aux cable and now I have LTE!!
    So I put the case back on and yes it goes down to only 3G, remove case LTE.
    So I guess from now on I will remove my case at work to get better signal. IJS.
     

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