Very dissapointed with apple.

Discussion in 'MacBook Pro' started by evangelion-01, Sep 21, 2006.

  1. evangelion-01 macrumors regular

    Joined:
    Jul 6, 2006
    #1
    Well, for starters i am new to macs, i bought a macbook because i could run windows on it and after about a week or so i basicly fell in love with os x and never used win xp unless i wanted to play a game. My first problem was the yellowing and then the random shutdowns... so i sent it in, waited 2 weeks and i got it back yesterday, what did i find? a perfectly working computer, BUT full of scratches all over the case with 3 nasty deep black scratches, not only that but the vessel around the keyboard was brownish and also had tiny scratches, but wait! thats not all! there was also a nasty bump on the bottom of the computer as if someone hit my computer from the inside with a pen or a screw driver.... thank you apple.
     
  2. meepm00pmeep macrumors 6502

    meepm00pmeep

    Joined:
    Sep 20, 2006
    Location:
    Toronto
    #2
    ouch, you should file a complaint... i dunno if it will resolve anything but talk to AppleCare about the matter... sorry to hear about all that
     
  3. miles01110 macrumors Core

    miles01110

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  4. dsnort macrumors 68000

    dsnort

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    #4
    Raise a stink. You send a unit in for repair, you have a right to expect it to come back as least as good as when you sent it. Having it get beat up is NOT acceptable.
     
  5. evangelion-01 thread starter macrumors regular

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    Jul 6, 2006
    #5
    I already called them and they told me that i had to send it back, but is it going take another 2 weeks? should i just go to the apple store and bitch?
     
  6. fsckminix6 macrumors regular

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    Sep 14, 2006
    Location:
    Chicago (847)
    #6
    well if that happened to my computer i wouldent send it in again id go to the store and talk to whomever but calmy. always gets you places when bitching dosent help the situation you know?
     
  7. Deepdale macrumors 68000

    Deepdale

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    New York
    #7
    Under no circumstances should any consumer accept any of that abusive treatment. That occurrence would have me so twisted inside that I would give serious consideration to contacting investigative reporters at a TV station and let them generate the type of bad buzz that any company would richly deserve for such callous treatment of a product that is not exactly sold at yard sale prices. Let us know how this unfolds.
     
  8. Pressure macrumors 68040

    Pressure

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    #8
    Have in mind though that mistakes do happen before going all ballistic and being short minded.

    I would contact AppleCare and get someone from Customer Relations. Explain the situation and take it from there.
     
  9. Deepdale macrumors 68000

    Deepdale

    Joined:
    May 4, 2005
    Location:
    New York
    #9
    Well, mistakes do happen in this world. However, it seems clear to me that when a computer is brought in for repairs and the person working on it leaves it badly marred with disfiguring scratches, common sense and decency dictate that such a flawed product is not to be returned to the customer as if it is the normal cost of business.

    The person who damaged it had an ethical obligation to recount what transpired to a supervisor and then Customer Relations should have been involved before it was just shipped back. The owner should have been contacted by phone and told what happened during the repair, and informed that he will be given a new model as a result of their poor workmanship.
     
  10. MACDRIVE macrumors 68000

    MACDRIVE

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    #10
    I totally agree. I'm surprised Apple hasn't gotten a dose of bad press yet.
     
  11. Scarlet Fever macrumors 68040

    Scarlet Fever

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    Jul 22, 2005
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    #11
    The bad repair job was not the fault of Apple, but of the centre you went to. I agree, go there and speak your mind to them, but please realise these people aren't a generalisation of all the people at AppleCentres. I reckon you should go for the independent resellers as much as you can; they generally have better service than the Apple Centres (at least around here)
     
  12. FFTT macrumors 68030

    FFTT

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    #12
    I can't blame you at all for being disappointed.

    Most definitely log a case number with Apple Care and Customer relations.

    Keep good records and note the names of anyone you are talking to.

    Be polite yet firm that you insist they replace the damaged unit.
     
  13. evangelion-01 thread starter macrumors regular

    Joined:
    Jul 6, 2006
    #13
    Ooops, forgot to mention the lower right screw is a bit loose and the case moves around a bit and on to vessel around the screen the lower left part is loose and it's also damaged as if someone dropped it (you know, like when you drop a box and the corner has like little waves...)
     
  14. miles01110 macrumors Core

    miles01110

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    Jul 24, 2006
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    The Ivory Tower (I'm not coming down)
    #14
    Call and talk to people. If the first doesn't give you a replacement unit or some kind of major compensation, ask their name and then ask to speak to their manager. Continue in this fashion until someone gives you what you want. It's worked for me before !

    Oh, and don't be mad....be calm, polite, and logical.
     
  15. abeyk macrumors regular

    abeyk

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    Houston, TX
  16. Anthony8720 macrumors regular

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    Dec 4, 2005
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    USA
    #16
    I would like an update on this, since i am currently in the same exact situation.
     
  17. plinkoman macrumors 65816

    plinkoman

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    Jul 2, 2003
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    New York
    #17
    wow, that sucks. I wouldn't want to see how I would react to something like that. I am overly obsessive with my powerbook; it's getting close to a year old and you literally could not be able to tell that I did not just take it out of the box.

    If I ever had to send it in for repairs, I think I would take a lot of pictures of it beforehand, just in case. :cool:
     
  18. Deepdale macrumors 68000

    Deepdale

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    May 4, 2005
    Location:
    New York
    #18
    Aside from pictures, it should be required that the Apple employee comment on the repair order form (a copy of which would be given to the owner) on the state of the unit when it is brought in ... accurate descriptions of scratches and dents would be helpful for those times when disputes arise.
     
  19. gkhaldi macrumors regular

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    Feb 6, 2005
    #19
    Couldn't agree more with that statement !
     
  20. bartelby macrumors Core

    Joined:
    Jun 16, 2004
    #20
    When I took my PB, to a Authorised Apple servicer, for a logic board replacement. They took note of the condition of the PB and added it to the reciept which the guy and I both signed.

    If a reseller can do this I think Apple itself should!
     
  21. evangelion-01 thread starter macrumors regular

    Joined:
    Jul 6, 2006
    #21
    I'll go on wednesday to the apple store and if nothing happens i'll just send it in , i called them and they sent me a box. I'll take some pics once my w810i i ordered from ebay gets here ^_^.
     
  22. joebells macrumors 6502

    Joined:
    Oct 24, 2005
    #22
    I've sent mine off for repair twice now and it keeps comeing back worse and worse, the first time it only had a couple of scratches now it has hundreds of little scratches all over the top. I don't know how it could get so many on top unless they were doing it on purpose.

    I really can't believe that apple is letting this repair company continually get away with this.
     
  23. 7on macrumors 601

    7on

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    Nov 9, 2003
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    Dress Rosa
    #23
    Scratches on the top sounds like they're just stacking the books on top of each other and putting them into a corner. My Macbook probably touched yours down in Tennessee!!! <<feels special>>
     
  24. joebells macrumors 6502

    Joined:
    Oct 24, 2005
    #24
    lol, yeah possibly.

    This whole thing is maddening. I can understand them not wanting to replace until its been 3 normal repairs but when its been repaired twice continually and its still not fixed and it keeps coming back worse and worse well thats really messed up on their part to not replace it.
     
  25. SMM macrumors 65816

    SMM

    Joined:
    Sep 22, 2006
    Location:
    Tiger Mountain - WA State
    #25
    Maybe just going to Apple and showing them the computer and repair documentation would solve it. Apple is not the type of company that requires threats and retaliation to make things right. You were probably thinking of Dell when you wrote that.
     

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