I recently purchased a Powerbook 15" fully loaded (1.67, 128 vram, 100 gig, etc..). The first computer came completely DOA. Wouldn't even start up. The replacement took about 3 weeks to get to me after delays in production and other ********. I was told I would have it in less than five days. Now my replacement keeps freezing up on me, random apps keep needing force quits, and this screen pops up frequently... Because of the delays in getting the new computer to me I missed the deadlines on my rebate for my printer. (rebate requires upc of label of box of Powerbook) Apple yanked me around by my nuts and threatened not to honor the rebate after it was their damned fault I missed the deadline because it took them weeks for me to get my replacement. I am going to call tomorrow morning, but I don't even know what to demand yet. I don't even know if I want another replacement. I'll probably ask for a refund. Don't get me wrong. OS X is great....when it works. If my computer would work, then I would love it. I am leaving for NY on labor day. I have to have my laptop with me for work purposes. Any company can have problems like this, that isn't what pisses me off. It is getting treated like trash by the support team when I spend $3,000 plus on an order. That is unacceptable, and Apple has probably lost a customer for life. I'll update you guys in the morning on how Apple handles this one.