Visual Voicemail not working on Verizon iPhone 5

Discussion in 'iPhone' started by acousticbiker, Sep 27, 2012.

  1. macrumors 6502

    Jun 28, 2008
    I have voicemails when I dial *86, but they don't appear in VVM. I set up my VM password through the VVM tab in the Phone app, but when I try to record a custom greeting I get a popup error that says 'Voicemail unavailable. Unable to connect. Try again later'

    Has anyone else had this problem? Any fixes? I'm waiting to hear back from Verizon second tier support but thought I'd tap this group in the meantime.
  2. macrumors 6502


    Feb 11, 2011
    El Paso, TX
    try to reset your voicemail password on verizons website, not sure offhand what section its under, but maybe that will help.
  3. macrumors newbie

    Feb 24, 2009
    I ported my number from ATT to Verizon with the new iPhone 5.

    Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.

    I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.

    Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.

    What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???
  4. thread starter macrumors 6502

    Jun 28, 2008
    Hadn't thought of that...but I just tried and it didn't work


    My phone is also restored from a previous iPhone with a ported number. Sounds like a bug - wonder if this has been an issue with previous iPhones (I had previously always restored from an iPhone that was with the same carrier until this time around). I really hope I don't need to set up as a new phone...
  5. macrumors newbie

    Feb 24, 2009
    Also not my issue. If I dial *86 it works fine. But when I click voicemail in the Phone app, it tries to get me to setup a password and choose a greeting, then can't figure out how to connect and fails.

    Weird that on a "new" setup, the voicemail works just fine, but not with a restore which originally came from an AT&T iPhone 4...
  6. macrumors newbie

    Sep 28, 2012

    I found a solution in a blog. You may have an app that is interfering. For me it was Onavo extend. Delete the app and the profile (under Settings, profile, Onavo, delete)

    Turn phone off and on and voila, works again.
  7. macrumors newbie

    Feb 24, 2009
    How did you determine which app was interferring...

    After long talks with Apple and Verizon, they both wanted me just to setup as new. I tried backing up to iCloud (4 hours), then restoring with the iCloud backup (instead of the computer backup), and all seems to be working now...

    Go figure. So far so good, but still restoring my stuff. Taking forever.
  8. macrumors newbie

    Sep 28, 2012
  9. ezekel, Sep 28, 2012
    Last edited: Sep 28, 2012

    macrumors regular

    Jun 4, 2004
    Royal Oak
    do you have google voice installed? I noticed that I got two voicemails today that were sent to me as texts since I had voice setup on my android phone to do that.

    I removed it and now need to test it.

    edit: it was in fact google voice. I now have VVM
  10. macrumors member

    May 7, 2010
    Fairfield, Ohio
    Same problem, but different cause I think. Visual VM was not working for me. I left myself a couple of voicemails. Finally it popped up asking me for my VM password. Now it works. I had read this solution elsewhere (don't remember where). I did not port my number though. I was and am still on AT&T.
  11. thread starter macrumors 6502

    Jun 28, 2008
    Problem solved - huge thanks!
  12. macrumors newbie

    Oct 10, 2012
    I had Onavo too. Felt so stupid when I saw the profile. Thought I would check it, and sure enough. Onavo Extend was the problem.
  13. macrumors regular

    Sep 13, 2012
    Same here. Damn!
  14. macrumors 6502a

    Apr 30, 2009
    San Francisco, CA
    I had this issue too. Deleted the profile, setup Visual Voicemail, then reinstalled the Onavo profile. Will that work or will it mess with the VVM still?
  15. macrumors regular

    Sep 30, 2012
    Something to try if its still not working. Have the carrier reset voicemail. Find out what the default pin is for voicemail dont change it. Go to VVM and enter the same pin.
  16. macrumors newbie

    Sep 13, 2013
    This was 100% my issue and the exact same thing solved it!!! REMOVE Google voice, Voicemail works!!! :)))

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