Hi guys recently i received my 1.6ghz, 4gb ram 11.6" MBA... sadly it had a medium sized chip that could be felt on the aluminium on the right side. I had waited for over a month to get this set as it was a CTO set and was extremely disappointed So i called the reseller upon opening the set immediately and they told me they would look into it after pushing me to apple's authorised service centre and apple care which pushed me back to the reseller. Incredible as it sounds, the reseller even once said that the damage was cosmetic and that apple doesnt cover cosmetic damage. For a DOA set wow. They just shrugged it off and told me to wait. So the next week they told me that they would do a replacement but I would have to wait 10 weeks or more and that i would have to send in my set immediately. i told them that i needed my MBA since its my only laptop but they refused to listen they told me to send it in by that day or else they wouldnt be able to replace it for me. I asked them to let me keep the set till the new one came but they refused. Between this I also made multiple calls to Apple but Apple told me that they could not do anything. Then i spoke to the premium reseller's higherups and it was only after much bargaining that they agreed to loan me a previous generation MacBook air. When i sent it the set and they passed me the loaner, it was incredibly slow (1.6ghz, 2gb ram, 4200rpm HDD), the hinge could barely hold itself up and creaked with every open and would sometimes drop itself. Not to mention much much bigger and heavier... I was quite surprised to hear from Apple's Customer Relations that they could not do anything to even censure or monitor their own "premium resellers" and that these resellers could in fact take as long as they please to replace a set. As a customer who waited over a month to get a set and then to find that its DOA and having been told to wait over 10 weeks to 3 months without a loaner or replacement initially, i think its quite ridiculous. What do you guys think? if you're wondering why didnt i purchase it directly from apple it is because there isnt a single Apple store in my country and there are only resellers.