Warranty Service.

Discussion in 'General Mac Discussion' started by Koodauw, Jun 6, 2006.

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  1. macrumors 68040

    Koodauw

    Joined:
    Nov 17, 2003
    Location:
    Madison
    #1
    Well today my iPod nano broke. I called up apple to get it fixed, after I described the problem. All was fine and dandy, until they got to the part about how it would cost me $30 to ship it to them since it is after 6 months.

    $30 to ship a 1.5 oz. Nano. I think this a bit of a screwing. I see that the warranty says Apple can charge a shipping and handling, but $30 seems a bit excessive. We dont have any Apple stores near by really, so its $30, or a broken nano.

    Anyone have any luck talking to someone in customer service about stuff like or is it just one of those thing where you just cough up the $30, and move on with things?
     
  2. Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #2
    Are you sure the $30 isn't to cover the phone call? Free phone support only lasts for the first 90 days.
     
  3. thread starter macrumors 68040

    Koodauw

    Joined:
    Nov 17, 2003
    Location:
    Madison
    #3
    Yup, the charge for the phone call is $49, but as it was a clear hardware problem, I didn't need phone support. Just an authorization for service.
     
  4. Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #4
    Hmm, that sucks. You can't bring it into an authorized Apple repair place or reseller to ship back? I'm glad I live near so many Apple stores. :eek:

    And, AppleCare costs $59, might it be worth your money to shell out a bit extra for more/ potentially better coverage? :shrug:
     
  5. macrumors 68020

    Artful Dodger

    Joined:
    May 28, 2004
    Location:
    In a false sense of reality...My Mind!
    #5
    Hi, this was something that I heard/saw at the AppleStore by me. How it works is the $30 is for shipping but also covers the repair and in the case of they can't fix it you get a new nano. The other option is that of paying for AppleCare, I think that is $49 for two years.
    I agree that the $30 seems high but in the case of getting a new nano or left with the broken one your kinda stuck :cool:
     
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