We want Apple to acknowledge this debacle, and we want it now!

Discussion in 'Apple Music, iCloud and Apple Services' started by macDonalds, Jul 13, 2008.

  1. macrumors 6502

    Joined:
    Jun 8, 2007
    #1
    Did I miss the press release? Or has Apple been mum on this whole process? This isn't free... most of us are paying customers or those that are in the trial phase (gulp).

    As a consumer, I want some explanation and idea of when things will be sorted out. I'm not stupid, I understand technology isn't perfect. I can live with that. But we're going on what, 4 days of sketchy/no service from MobileMe? I for one, would deal better with this if we got some official word.

    Thoughts?
     
  2. macrumors member

    Joined:
    Feb 16, 2008
    Location:
    Scotland
    #2
    Works fine for me.

    The only part that doesn't work as PUSH is Mac to MobileMe, which syncs every 15 mins.

    I can live with that.
     
  3. macrumors regular

    Joined:
    May 1, 2006
    #3
    to be honest, I may just get a hosted exchange package, they're about $120 per year but do actually work.

    I have my iPhone 3G attached to our Exchange server at work and Apple's activesync is very good - no suprise as unlike immobile me it was beta tested by Disney etc.

    It's a shame as when I saw MobMe at WWDC I was very very excited by the idea and the photosharing could be really handy but I can't risk my email/calendars to an unreliable service.

    Apple really need to make a statement on all this.
     
  4. macrumors 6502a

    Joined:
    Mar 12, 2007
    Location:
    California
    #4
    Are you able to share files in iDisk using MobileMe? Are you able to view your Web Gallery on your iPhone by just going to Photos? Does your Mac/PC push to the cloud?

    It's not just the push problems. MobileMe either isn't ready for release or has been severely butchered. And I want to know WHY because I already paid my $99.
     
  5. macrumors regular

    Joined:
    Oct 26, 2007
    Location:
    Virginia
    #5
    It works fine for me as well although I was previously a .mac member. I think it could be confusing for some people because in some places (such as iphoto) it still says .mac gallery. I know what it is but I could see some getting confused. I am really liking it!
     
  6. macrumors member

    Joined:
    Jun 10, 2007
    #6
    While I do agree with you, no matter how many times one can anticipate what COULD go wrong, I think Apple under estimated what DID go wrong with the upgrade(s). But I think they have things 99.8% under control now because I have not had a problem since Saturday morning (Eastern Time).

    Dan
     
  7. macrumors 65816

    Lone Deranger

    Joined:
    Apr 23, 2006
    #7
    Who's 'We'? It has been working fine for a lot of users (including myself) for the past day and a half. They are obviously ironing out the remainder of the problems.

    But what if they did acknowledge the problem... then what? It won't get you your service any sooner. Just sit back and let them fix the problem.
     
  8. macrumors 6502

    Joined:
    Jun 14, 2007
    #8
    They are not acknowledging that there is a problem.
    According to them, everything is "up and fully functional". If this is so, then it means that they have falsely advertised, that's it.

    Now, the fact that you do not personally care about the feature that they have falsely advertised (push from desktop apps) is irrelevant, i hope you realize it. There are thousands of people for whom who does matter, and it would be great for those people to recieve an email on the mail that they are paying saying something like "we apologize for this, we are working on it and let you know. Thank you".

    But the only thing we see is "everything's fine, arent you happy?"
     
  9. thread starter macrumors 6502

    Joined:
    Jun 8, 2007
    #9
    It's the principal, and some people will fail to get that no matter how many times it's explained.

    If this were a free service - fine. It's not. When you pay for a service, you expect it to work. And when it doesn't, we (read: those who paid for the service that's currently not working) want an explanation.

    That is all.
     
  10. macrumors newbie

    Chumkiu

    Joined:
    May 23, 2008
    Location:
    Hollywood
    #10
    Copied from user BostonLaw @ the Apple Discussion forum:

    We should all write letters like this and keep sending them to Apple.....!!!!!!!

    Dear Mr. Jobs and Apple Computer,

    We are your base consumers-- the type of people who will happily wait in line 6 hours and suffer through endless glitches just to try your latest products as soon as you are willing to sell them to us, on the faith that they will live up to your promises. We are the source of most of your advertising as we proudly show the wonders of your products to our friends, coworkers, fellow students, and family members. Most of us have half a dozen or more pieces of Apple hardware. Some of us have a record of loyalty to the Apple brand that dates back to our secondary school days. We are largely the drivers behind Apple's resurgence over the past decade.

    We are also a pretty tech savvy crowd-- we know what the competition offers, we know exactly what capabilities your products claim to offer, and we know when we've been misled.

    We know that a properly functioning push exchange server means, as you pointed out in your advertising and at WWDC, "instant" updating of our email, calendar, and contacts upon any change to this data at any time, on any computer or iphone that connects to the exchange server. Blackberries have offered this capability for years now. Even my PocketPC from 5 years ago offered this capability-- any change to my email, calendar, or address book on my phone or my computer would update the other device in less than 10 seconds.

    In contrast, your 15-45-minute definition of "instant" is unacceptable at best-- at worst, it's grounds for claims of false advertising and fraud.

    Please let us know what you plan to do to reconcile your promises with the reality of what your Mobile Me, iPhone, and suite of desktop software really offer us.

    Yours truly,

    Your customer base
     
  11. macrumors Core

    Joined:
    Jan 6, 2004
    #11
    well you agreed to the TOS which do state this:

    so they don't have to say anything about the bumps. they're getting it to work as best and as fast as they can. end of story.
     
  12. thread starter macrumors 6502

    Joined:
    Jun 8, 2007
    #12
    Sure, who doesn't have a TOS that states this? That's a given. Do you really think it's good for business though?

    Let me pull the plug on mission critical websites that my clients use for their business. Hey, it's in the TOS so it has to be ok? I'm sure they'll love that explanation.
     
  13. macrumors Core

    Joined:
    Jan 6, 2004
    #13
    yet, they have that right.
     
  14. thread starter macrumors 6502

    Joined:
    Jun 8, 2007
    #14
    Fair enough, change the thread title to: "We would like an explanation now".

    Semantics, I'm not going to get into it.
     
  15. macrumors regular

    Joined:
    Nov 28, 2005
    Location:
    Scotland
    #15
    I do think it would be helpful if Apple could release a statement simply saying they are working to try and get the service up and running fully, and perhaps an estimated date of when they expect us to be able to use it.

    I know they have a statement that Homepages and Groups are being worked on on the Accounts page (which I can no longer access to get the exact quote) - but they need something to cover the whole of MobileMe, of when we can expect a service to be up and running.
     
  16. thread starter macrumors 6502

    Joined:
    Jun 8, 2007
    #16
    Bingo. That's all some of us want.
     
  17. macrumors 6502

    velvetelvis

    Joined:
    Oct 26, 2007
    #17
    a few of the reasons i signed up... if i had known this was going to be cut i might not have signed. im still hoping this will be added as things clear up for mm.
     
  18. macrumors regular

    Joined:
    Oct 26, 2007
    Location:
    Virginia
    #18
    If what was going to be cut?
     
  19. macrumors newbie

    Joined:
    May 3, 2005
    Location:
    Columbia, MO
    #19
    I'm getting tired of all the complaining. I guess I need to give MacRumors a break for a few days while people clam down a little.

    Yes there are some issues, it's also the weekend, and I'm sure that sir Steve has people working like mad on fixing issues. Can we all just not give it a couple days, obviously things are not going as Apple had hoped Thurs/Fri/Sat, I vote to give them a chance to make it right, which they will.
     
  20. macrumors 6502

    velvetelvis

    Joined:
    Oct 26, 2007
    #20
    share a file using idisk, push to pc/mac, view web gallery on iphone by going to photos.
     
  21. macrumors newbie

    Joined:
    Jun 25, 2008
    #21
    They don't seem to be responding to emails regarding missing features either. Sent them one Friday its now been 48hrs and still no reply.

    I know its the weekend before anyone says it but surely if they don't reply to emails over the weekend they would state this on the site. The email form says "Ask a question and get a response within 24 hours." and the automated response said I would get a reply within 48hrs but nothing has materialised.
     
  22. macrumors 6502

    deniser

    Joined:
    Sep 14, 2007
    Location:
    Cornwall, England
    #22
    Everything except my mail.app works
     
  23. macrumors 6502a

    Agathon

    Joined:
    Jan 19, 2004
    #23
    You'll find it isn't so simple. If it were, any company could insert such a clause and get away with massive fraud. Some changes will still be actionable, no matter what you sign.

    As it happens, I bought .mac from a country that has legislation that demands full refunds if the thing doesn't do what it is advertised to do. There's no ifs and no buts, they will have to give a full refund or face the police.
     
  24. macrumors regular

    mrrydogg

    Joined:
    Sep 2, 2007
    #24
    When did they promise to view your web gallery by going to your Photos button on your iPhone?

    I never knew that was supposed to be a feature. The feature I read about (and saw the demo for http://www.apple.com/mobileme/features/gallery.html) just says we can take photos on our phone and upload them directly to mobileme. As far as that is concerned it works fine.

    Push is working great for me, emails almost instantaneously, contacts a little bit slower than that and ical probably the longest at about a minute or so.

    The feature that IS missing is the ability to share large files by sending someone a link. Otherwise your Public Folder is still accessible in all of my tests.

    I know the launch was far from successful, but in reality it seems to working pretty darn good right now. For US customers, the work week hasn't even started and I would bet by Monday it will be working just that much better.
     
  25. macrumors regular

    mrrydogg

    Joined:
    Sep 2, 2007
    #25
    It amazes me that everyone can be having such different user experiences. For me, mobileme started slow and has gotten better everyday. 95% of the services are working.

    Others seem to range from not working at all, to some glitches. I am not super well versed on the technical aspects, but wouldn't we all be accessing the same network and/or "cloud"???
     

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