web hosting nightmare

Discussion in 'Web Design and Development (archive)' started by xjohn, Feb 15, 2004.

  1. macrumors regular

    Joined:
    Jan 6, 2003
    Location:
    Beijing
    #1
    Oh boy. I just got the following email from my web hosting provider:

    Argh. I can't believe this. The site wasn't much, just a weblog, but it represented hundreds of hours of my time over the past year. I live in Beijing, far away from my family and most of my friends, and the weblog was a way for me to keep in touch. It also served as a record of my thoughts and life over the past year.

    Ugh. I certainly don't have a backup. I don't think I even know how I could have made a backup, though I'm sure there's a way. I guess I thought the provider was keeping a backup.

    Yuk. :(

    Any advice?
     
  2. Moderator emeritus

    Rower_CPU

    Joined:
    Oct 5, 2001
    Location:
    San Diego, CA
    #2
    Ouch.

    I've been trying to get a refund from dot5 for a while now after they continually messed up my domain renewal. I've switched to a different company and am happy so far.

    Check out this thread for my and other people's experiences with them.

    Good luck getting some sort of restitution from them. I've been trying to get ahold of someone on the phone and so far I've struck out.
     
  3. thread starter macrumors regular

    Joined:
    Jan 6, 2003
    Location:
    Beijing
    #3
    Thanks, Rower. Good luck in getting your refund, too.

    What sort of restitution can I ask for? They're offering three months of free service, but I can't think of why I'd want to stay with them. It seems to me that I should get back everything I ever paid them and more...

    Should I have expected them to have a backup? For some reason, I assumed that it was common practice for hosting providers to have automatic backups.

    (I'm still trying to reconcile myself to all the stuff I've lost. I also had two friends' weblogs up on my site. They were keeping a record of their time in the Peace Corps. I'm trying to figure out how to tell them that their journals are lost...)
     
  4. macrumors member

    Joined:
    Oct 4, 2003
    Location:
    D1_14.1-Node
    #4
    Re: web hosting nightmare

    Sorry to hear about your data loss, xjohn. :(

    But if it's important, you should keep a regular backup.

    Do you use a weblog system? It might include a backup feature which will export the data to your computer.

    Or you could FTP to your site and download important files every so often.
     
  5. thread starter macrumors regular

    Joined:
    Jan 6, 2003
    Location:
    Beijing
    #5
    Thanks, redcore.

    You're right, I should have used the export function to keep a backup of the weblog data. I'm kicking myself right now.

    Here's the latest reply from Dot5:

    Not looking good. :)
     
  6. macrumors member

    Joined:
    Oct 4, 2003
    Location:
    D1_14.1-Node
    #6
    I also suggest you take Monica's advice and let someone else look after your hosting. ;)
     
  7. macrumors 6502a

    junior

    Joined:
    Mar 25, 2003
    #7
    I totally agree. Go with another host. But make sure you backup yourself in future.
     
  8. thread starter macrumors regular

    Joined:
    Jan 6, 2003
    Location:
    Beijing
    #8
    Agreed. The sick humor of their slogan has definitely been laughing at me all day. ;)

    I do have one idea, though. I'm wondering if I can perhaps salvage some of my data through Google's cache. I've been able to find some of my pages in google, but haven't been able to get the cache links to work yet.

    We'll see...
     
  9. Moderator emeritus

    Rower_CPU

    Joined:
    Oct 5, 2001
    Location:
    San Diego, CA
    #9
    I'd pursue a refund. Get on the phone and be courteous but firm.

    Hopefully that works for me, too (haven't been able to get them on the phone yet :p).

    And yes, the slogan at the bottom of their tech support emails is a sick joke.
     
  10. macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #10
    Did that just happen? I got the exact same message from them a couple months ago when they lost my website. Just substitute NS 45 and it's the same letter. Of course I had to write to them first and say "where's my website?" and that's the reply I got. So it happens a lot apparently. I thought it was terrible that it happened once. Dot5 sucks. At least they finally stopped billing me.
     
  11. thread starter macrumors regular

    Joined:
    Jan 6, 2003
    Location:
    Beijing
    #11
    Horrortaxi,

    Yes, just happened. Same thing here: I had to write them to ask, "Uh, where is everything?"

    Were you able to recover any data?
     
  12. macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #12
    I keep a mirror of my sites on my hard drive, which I back up often. I didn't lose anything but that's just due to my own diligence. They lost everything...including my business. 10 minutes after I recieved their "sorry, we lost everything" email I was up and running at readysetconnect.com.
     
  13. thread starter macrumors regular

    Joined:
    Jan 6, 2003
    Location:
    Beijing
    #13
    If only I had been so diligent... :)
     
  14. macrumors regular

    Joined:
    Jan 31, 2003
    #14
    How long has this blog been going? Give www.archive.org a try, you might be able to get some stuff back, it will take time, but it can be done... Good Luck with that!!
     
  15. thread starter macrumors regular

    Joined:
    Jan 6, 2003
    Location:
    Beijing
    #15
    Thanks, adamberti. I checked out archive.org, and a combination of it and the google cache will allow me to recover some of my older data, which is great. I'm not holding out hope for the rest of it.
     
  16. Moderator emeritus

    Rower_CPU

    Joined:
    Oct 5, 2001
    Location:
    San Diego, CA
    #16
    For those wanting to vent...

    I'm pretty sure the CEO's email is chris@dot5hosting.com. You might want to let him know about your issues.

    I am. :)
     
  17. thread starter macrumors regular

    Joined:
    Jan 6, 2003
    Location:
    Beijing
    #17
    :) Thanks! I'll give it a go.
     
  18. Moderator emeritus

    Rower_CPU

    Joined:
    Oct 5, 2001
    Location:
    San Diego, CA
    #18
  19. Moderator emeritus

    eyelikeart

    Joined:
    Jan 2, 2001
    Location:
    Metairie, LA
    #19
    This isn't the first time they've had an issue with a server. About a month before I cut ties with Dot5, my service was down for 2 days due to a "hardware failure." It was a pain, but it got resolved.

    My advice to u, be firm & consistent with your complaints. Their customer service is TERRIBLE, and it took me 7 phonecalls, as well as many emails, before getting a full credit. Whatever they say, keep hitting 'em back.

    This company has gone down the tubes since I first had service with them over 2 years ago. I've since gone to www.neureal.com, and have had nothing be excellent service. :D
     
  20. macrumors 6502a

    mangoman

    Joined:
    Nov 27, 2002
    Location:
    Second Floor
    #20
    Enter The Temple, Pilgrim

    I moved my site over to MediaTemple.net

    ROCK SOLID. Check 'em out.
     
  21. macrumors 68000

    Ensign Paris

    Joined:
    Nov 4, 2001
    Location:
    Europe
    #21
    Web Hosting

    Hey guys,

    I have just set up my own hosting company, the servers are coming online over the next few days, ill keep you posted.

    Ensign
     
  22. macrumors newbie

    Joined:
    Feb 25, 2004
    Location:
    Houston, TX
    #22
    Brinkster

    I use Brinkster, and have never had my site go down. And they're really cheap too.
     

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