Went to the Apple Store today to exchange my iPhone5 due to yellowish screen

Discussion in 'iPhone' started by kevjen888, Feb 18, 2013.

  1. macrumors regular

    Joined:
    Jul 13, 2008
    #1
    the displayed model has that cool blueish tint we've seen on the iphone4 and 4s. so i was hoping to get one just like that. the Apple store guy brought out a sealed white box contained just an iPhone5, without any accessories to swap for my phone. i compared that with mine, not much difference at first, but after 5 minutes of staring at them side by side, i chose the replacement phone. the Apple store guy told me they're brand new phones just for exchange and replacements, therefore they don't come with other accessories, just a phone itself. now the more i think of it, did Apple store just gave me a refurbished phone?
     
  2. macrumors 68040

    Giuly

    #2
    The yellow tint is glue that hasn't completely dried out yet, and it will disappear after a few days (hence the one on display didn't have it anymore).
     
  3. macrumors regular

    Joined:
    Nov 10, 2012
    #3
    Why would it matter? It's not like you have them back a brand new phone. What's the problem with refurb anyway? What matters is if the replacement solved your complaint.

    Yellowish tint is not always glue. My iPhone has it toward the top edge, and it is not going away.
     
  4. thread starter macrumors regular

    Joined:
    Jul 13, 2008
    #4
    i'm over the yellow screen issue, now i'm worrying whether i just traded in my iPhone5 i bought brand new 2 weeks ago for a refurbished one. my serial number starts with DQGK
     
  5. NMF
    macrumors 6502a

    NMF

    Joined:
    Oct 27, 2011
    #5
    If it's better than your old one, who cares?
     
  6. thread starter macrumors regular

    Joined:
    Jul 13, 2008
    #6
    i care. it's only marginal better than the one i had. i'd rather use my own trash than somebody else's.
     
  7. macrumors regular

    Joined:
    Nov 10, 2012
    #7
    :confused:

    You do realize that it's not like wearing someone's old underwear. I don't know why you have an issue with this but your stance is frankly ridiculous.

    If you rather have your old phone then why did you exchange it? And what are they supposed to do with the one you gave back? Melt it for scraps or fix it and make it serviceable because its just a PHONE.
     
  8. NMF, Feb 18, 2013
    Last edited by a moderator: Feb 19, 2013

    NMF
    macrumors 6502a

    NMF

    Joined:
    Oct 27, 2011
    #8
    Apple refurbs are generally QC'd much more than new products.
     
  9. thread starter macrumors regular

    Joined:
    Jul 13, 2008
    #9
    well i have my reasons. mine was a Verizon iPhone5 which was factory unlocked. i was going to use it oversea next month. i forgot to ask the apple store guy whether the replacement phone is a Verizon phone or other carriers', it was my fault, i forgot to ask, i will call them tomorrow.
     
  10. macrumors regular

    Joined:
    Nov 10, 2012
    #10
    They will only swap the same phone. It will be Verizon and the GSM will be unlocked.
     
  11. macrumors 68040

    Giuly

    #11
    The "new phone I bought 2weeks ago" kinda entitles you to a phone that has been used for two weeks, no? Otherwise you could just replace it every two weeks for two years and have an unlocked, brand new iPhone 5 when you get your iPhone 6.
     
  12. thread starter macrumors regular

    Joined:
    Jul 13, 2008
    #12
    yes, that may be the case, but i just remember the guy also told me they will not exchange for me again due to the color issue because the "new" phone i got had been "accepted" (his word) by Verizon now, so it can't be used on other carriers. that made me wonder whether they gave me another carrier's phone and used my nano-sim from my old phone.

    ----------

    any new iphone has a one year warranty no? i have an legitimate issue with the yellowish screen, it is widely reported everywhere. back to my original question, does any one received a replacement phone from Apple store came with just the phone itself?
     
  13. macrumors regular

    Joined:
    Nov 10, 2012
    #13
    Warranty replacements are always white boxed units by themselves
     
  14. NMF
    macrumors 6502a

    NMF

    Joined:
    Oct 27, 2011
  15. thread starter macrumors regular

    Joined:
    Jul 13, 2008
    #15
    there, that's the answer i was looking for, thanks.
     
  16. macrumors 68020

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #16
    Of course you got a white box phone, why should you get a retail boxed phone?

    It doesn't mean it's a refurb but so what if it is? It still carries the same warranty and if you're not happy with something take it back for inspection and possible replacement.
     
  17. macrumors 68030

    Joined:
    Oct 21, 2012
    #17
    They could have repaired it. Instead, they chose, for your convenience to give you a refurbished phone instead. White box phones can be anything. They can be new, they can be factory QC failures that have been re-manufacturered, or they can be faulty phones that have gone back, had a new battery and outer casing, and have been fixed.

    Doesn't matter if you like it or not - check the T&C you signed on their iPad (they'll have been emailed to you). Says that they may use new or refurbished parts.
     
  18. Guest

    #18
  19. thread starter macrumors regular

    Joined:
    Jul 13, 2008
    #19
    i think the bigger concern now is whether they gave a Verizon iphone 5 or other carrier's phone with my old nano sim card. this is important because one of the reasons i went with Verizon is their ip5 came out of factory unlocked. i will call them today.
     
  20. macrumors 6502a

    Joined:
    Dec 23, 2008
    #20
    Jailbreak, install Color Profiles and choose whatever screen color you like. Fixed
     
  21. macrumors 68020

    sviato

    Joined:
    Oct 27, 2010
    Location:
    HR 9038 A
    #21
    Hope it doesn't keep you up for too many nights
     
  22. macrumors 68030

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura
    #22
    If it was only 2 weeks old, why didn't you just return it, and repurchase? You have 30 days to do so..
     
  23. macrumors 6502a

    tardman91

    Joined:
    Oct 21, 2009
    Location:
    Tampa Area, FL
    #23
    I can't understand why people get their panties in such a wad over the new vs. refurb thing. If you can't tell, what does it matter? All Apple refurbs are given new outer cases, batteries, accessories (when needed), etc. They have better quality control than a new item and (in most cases) comes with the same warranty as new. It's not like they took John Q. Public's nasty old iWhatever device and stuck it in a white box to just hand over to you. Apple refurbs are almost better than new, and I always opt for them unless I can get it cheaper by ordering new through Amazon.
     
  24. macrumors 6502

    Joined:
    Aug 18, 2011
    #24
    It must be because all of his friends are now going to judge him for being the not-cool guy since he has an iPhone that's refurbished.

    So. Incredibly. Dumb.
     
  25. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #25
    There's gotta be like 20 threads every day.
    Did I get a refurbished replacement or is it brand new cause I dont want or wont accept a refurb.
    Weird ocd people that cannot even tell if its a refurb or not but just the idea it might be drives them nuts:D
    It works, it looks and feels brand new, noone can even tell if its new or refurb. Just use it and worry about something worth worrying about instead.
     

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