"We're sorry, but this is a serial number for a product that has been replaced. "

Discussion in 'iPhone' started by jamaggic, Feb 23, 2010.

  1. jamaggic
    Expand Collapse
    macrumors member

    Joined:
    Feb 12, 2009
    Location:
    SC, thank God
    #1
    recently bought a factory unlocked 3GS from Australia (works great),,, went to the Apple support page to check its warranty status and got the above message.
    Does this mean the phone is refurbished? Stolen? any ideas...
     
  2. aristobrat
    Expand Collapse
    macrumors G4

    Joined:
    Oct 14, 2005
    #2
    Where are you located? I don't know if this is your situation, but iPhones can only be serviced in the countries they were purchased in. i.e. an US Apple Store/AppleCare can't service an Australian iPhone.
     
  3. jamaggic
    Expand Collapse
    thread starter macrumors member

    Joined:
    Feb 12, 2009
    Location:
    SC, thank God
    #3
    yes, I know that Apple will not service the phone,,, I'm just wondering what the message "replaced " means, as it was advertised in ebay "as new, slightly used"...log showed about 20 hours of total use when I got it.
     
  4. Applejuiced
    Expand Collapse
    macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
  5. DEE9299
    Expand Collapse
    macrumors 6502a

    DEE9299

    Joined:
    Oct 3, 2009
    Location:
    Boston Mass.
    #5
    i have a 3g that says that as well but i also have a 3gs that is a refurb but when i check warranty on that is says its still warrantied until the end of the year...
     
  6. aristobrat
    Expand Collapse
    macrumors G4

    Joined:
    Oct 14, 2005
    #6
    If you go to Apple's Australian site and enter the serial number there, does it return the same thing? I wonder if the serial#'s are country specific?
     
  7. jamaggic
    Expand Collapse
    thread starter macrumors member

    Joined:
    Feb 12, 2009
    Location:
    SC, thank God
    #7
    went to the AU site and got the same message when I provided the serial#
    :confused:
     
  8. iWantiPhone
    Expand Collapse
    macrumors regular

    Joined:
    Jul 2, 2008
    Location:
    Philadelphia, PA
    #8
    use the serial number from the phone, not the box.
     
  9. jamaggic
    Expand Collapse
    thread starter macrumors member

    Joined:
    Feb 12, 2009
    Location:
    SC, thank God
  10. CocoaPuffs
    Expand Collapse
    macrumors 68010

    Joined:
    Aug 23, 2008
    #10
    Perhaps it's a phone that was turned into Apple for replacement and somehow was kept afterwards.
     
  11. Chundles
    Expand Collapse
    macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
  12. zac4deal
    Expand Collapse
    macrumors newbie

    Joined:
    Jun 8, 2010
    #12
    Did you buy this from ebay australian seller?

    Did you buy this from ebay australian seller? I am also in same boat. can you write me back? Is the seller name is sys solutions/Nahar?
     
  13. JonnyIreland
    Expand Collapse
    macrumors 6502a

    JonnyIreland

    Joined:
    Mar 10, 2010
    Location:
    Toronto, Canada
    #13
    This sounds like a replacement or refurb handset that has been sold to you in the box belonging to the original phone (as you probably know, Apple only switch out the phone itself, the owner keeps the original box/accessories). Normally, Apple also hand over a replacement barcode sticker for the box but maybe the seller didn't use it.
    It is not necessarily a big deal -in fact, I would bet that most replacement or refurb handsets have been tested to an even better degree than an original handset!
    Like others have said, try entering the serial number from the handset itself and not the one printed on the box ;)
     
  14. goosnarrggh
    Expand Collapse
    macrumors 68000

    Joined:
    May 16, 2006
    #14
    You bought this from an eBay seller?

    My guess (and it's only a guess) is that you're an unwilling accessory to insurance fraud.

    Probably something along the lines of, the eBay seller took out insurance on their iPhone, then "reported" it to the insurance agent as stolen, so the insurance company replaced the phone. Then the insurance company automatically reported the original phone to Apple to get them to shut off the warranty. Meanwhile, to get rid of the evidence, the eBay seller sold the original phone overseas on the grey market for a tidy profit.
     
  15. jamaggic
    Expand Collapse
    thread starter macrumors member

    Joined:
    Feb 12, 2009
    Location:
    SC, thank God
    #15
    australian iphone

    yes, purchased the phone from sys solutions, altho' the phone has no warranty after almost six months it is working flawlessly, JB with blackrain and no problems, luckly it was 3.1.2 so I'm backedup with Saurik....
     

Share This Page