What happens if you BTO a Mac and it arrives DOA?

Discussion in 'Mac Pro' started by generik, Apr 8, 2006.

  1. generik macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue
    #1
    One of the reasons why I also buy a prebuilt instead of a custom specced machine is because Apple seems to have this policy where custom built machines are not eligible for exchanges.

    Is that true?

    So supposing if you BTO a Mac, and it arrives defective right of the box, does that mean you will have to send it back and wait a few weeks for them to repair it instead of just having Apple send you yet another BTO machine?
     
  2. Electro Funk macrumors 65816

    Electro Funk

    Joined:
    Dec 8, 2005
    Location:
    The Opium Garden
    #2
    No... if it is DOA they will replace it...
     
  3. thegreatluke macrumors 6502a

    thegreatluke

    Joined:
    Dec 29, 2005
    Location:
    Earth
    #3
    ...That only means is that you can't exchange it during the 14-day free exchange period.

    I'm not sure if you can exchange it afterwards (minus the 15%) though.

    But hey, there's always eBay! (I'm a poet! :p )
     
  4. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #4
    My Mac mini BTO died after 2 days and they arranged a replacement to be shipped. Obviously you then have the painful wait while your new one is built and shipped all over again.
     

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