What in-store repairs can an Apple Store do?

Discussion in 'MacBook Pro' started by DVNIEL, Sep 10, 2006.

  1. DVNIEL macrumors 6502a

    DVNIEL

    Joined:
    Oct 28, 2003
    Location:
    California
    #1
    My MacBook Pro's Superdrive is acting weird. There are many discs that the drive cannot read, it'll spin up, slow down, spin up, then slow down.. then eventually spit the disc back out.

    I need my computer every day and can't really afford to be without it. I heard that Apple Stores can do some repairs in the store, do you think this can be done in store, replacing my Superdrive? If so, how long does this usually take.

    I would really like to hear from those who have had in-store repairs done, and what kinds of repairs they are capable of doing.
     
  2. bbrosemer macrumors 6502a

    bbrosemer

    Joined:
    Jan 28, 2006
    #2
    Sometimes they can do the repair instore. However from my experience they are not the best at repairs and ironically enough they sent it to a repairs specialst when the drive wasnt working. An apple employee only locked at the computer and nothing else. However most repairs aka simple ones that dont involve fixing and only replacing they will do in house.
     
  3. Reno404 macrumors member

    Joined:
    May 19, 2006
    Location:
    Brussels, Yurop
    #3
    One day my Macbook refused to start so I brought it in, and they fixed it on the spot, plugging the battery in a socket for a couple of hours. They didn't charge me for the repair. Probably cuz i was still under warranty.
     
  4. cmccarten macrumors member

    Joined:
    Sep 29, 2006
    #4
    I'm bringing this thread back from the dead - how was this problem resolved? I'm having the exact same issue right now.
     
  5. jane doe macrumors 6502

    Joined:
    Feb 18, 2004
    #5
    They can do all repairs on desktops. Most portable repairs have to be sent off. That does depend on what needs repairing with the portable, If its something simple they can do those repairs.
     
  6. TequilaBoobs macrumors 6502a

    TequilaBoobs

    Joined:
    Nov 12, 2006
    #6
    i doubt that the people who work at the genius bar are really geniuses.
     
  7. pufftissue macrumors regular

    Joined:
    Sep 9, 2006
    #7
    They do not know much more than many on this board.
     
  8. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #8
    Also keep in mind that while some repairs can be done in-store, the turnaround time for those repairs can be extended when parts have to be ordered.
    Case in point: I had to take in a 20" Intel Core Duo iMac for a faulty superdrive (grinding noises, could not read any media). While my understanding is that the repair wa done in-store, the whole process took two weeks because they didn't have any replacement drives on-hand, and had to wait for one to be shipped.

    Evidently, lots of people are having problems with faulty drives.
     

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