I ask this rather vague question because I do not understand how he runs his business. I am a small business owner myself, owning four different publications with a fifth one in the works. I am the type of person who does a lot of research before buying an item. I wanted to get a bag for my iPad and the other items I carry around for work. After doing my due diligence, I settled on the Tom Bihn Medium Café bag. I found glowing reviews on their forums, as well as from some blogger sites. I went to purchase one weeks ago, only to find out that 7 out of the 10 they offer are out of stock until late November (all of the most popular colors of course). I emailed their customer service just to make sure that wasn’t a mistake on the website. She cheerily assured me that they will be out of stock until late November and possibly even later. A couple of weeks go by, and I start getting impatient. I really need a bag for my work gear. So I start looking at some of Tom Bihn’s other bags in case I may be just as happy with another style. Heck, everyone on their forums seems as pleased as punch with their purchases. So I check on their Imago style. Oops, 5 out of the 7 they offer will be out of stock until mid January. Hmmm. Then I check on their Ristretto for Ipad, and 4 out of the 8 styles they offer are out of stock until mid January. What? Next I check on their regular Ristretto, and 3 out of the 4 they offer are out of stock until mid December. Now I’m thinking this has got to be a joke. Lastly I check on their Buzz style, and the two choices they offer are out of stock until mid December. So out of 31 color choices from 5 different bags, only 10 are available. So I decided to post on their board to ask if this delay is normal. I dutifully go to register, only to find out that you even have to be accepted by the company to be allowed to post on their forums. This was last week, and I have yet to be given “approval” for the privilege to post on the forums. Now I’m thinking that the reason all of the reviews on their site are so positive is because they pull the negative ones. Please understand that I am ranting only because I would like one of their bags. But in today’s day and age it seems fairly ridiculous that it would take one to three months to produce some sewn-together nylon bags. Plus they make Apple’s stringent overlord rules look tame in comparison. I have definitely seen smaller boards that want to approve your posts before they put them on their board. But I have never seen a website that makes you wait through an approval process before you can even have the “privilege” to submit a post. Has anyone else noticed these strange business practices? And are their bags really that good or did they go to the Steve Jobs school of stifling differing opinions? Do other companies like Timbuk2 have these insanely long delays? Does anyone have any recommendation of bags similar to the Café Bags? Thanks!