What number do I call for contacting Apple?

Discussion in 'Mac Pro' started by ceruleanventure, Jul 24, 2006.

  1. ceruleanventure macrumors regular

    ceruleanventure

    Joined:
    Jun 12, 2006
    #1
    After four breakdowns and four repairs in one month, I've figured out that my iMac G5 (isight) is a lemon. The associates at the local store aren't being much help. Does anyone know the number I should call for like Customer Relations or something? I can't find it on Apple's site. I need to know what number to call to request a replacement. Thanks :eek:
     
  2. dejo Moderator

    dejo

    Staff Member

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    Sep 2, 2004
    Location:
    The Centennial State
  3. ceruleanventure thread starter macrumors regular

    ceruleanventure

    Joined:
    Jun 12, 2006
    #3
    I'm sorry, can someone translate that for me?:p I just have a cellphone right now, and it doesn't have letters on the number keys. Thanks for the help though dejo
     
  4. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #4
    Lots of phone numbers to choose from here. They'd probably want you to start with the AppleCare support line: 1-800-275-2273.
     
  5. ceruleanventure thread starter macrumors regular

    ceruleanventure

    Joined:
    Jun 12, 2006
    #5
    Oh ok, I though Apple Care was just for technical issues. I thought that replacements would be another number. Thanks.
     
  6. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #6
    If you squawk loud enough (but politely), they'll escalate your case to the appropriate people. Detail your issues and attempts to resolve them...be polite but firm. If you're not satisfied with what they have to say, politely ask to speak to their manager.
     
  7. ceruleanventure thread starter macrumors regular

    ceruleanventure

    Joined:
    Jun 12, 2006
    #7
    We have been doing that, but we keeping finding ourselves in a dead end when it comes to the workers at the local Apple Store. They keep insisiting on repairing it, so I figured that I needed to try somebody higher up. Thanks for the help everyone.
     

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