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Discussion in 'MacBytes.com News Discussion' started by MacBytes, Nov 7, 2005.
Category: Apple Services
Link: What's Your Warranty?
Posted on MacBytes.com
Approved by Mudbug
On his last sentance he says apple are known for good technology AND customer service. In my experience the technology is great, but the customer service isn't quite up to par...
Different people receive different levels of customer service. I think the amount of product you buy that they have records of has a lot to do with this.
Other than my iPods, I have never had a Mac product fail going back to 1986.
Recently, Apple simply swapped out my iPod shuffle, no questions asked. My 3G iPod was about 10 days out of AppleCare and they exchanged it for me on the spot.