When getting a replacement will they let me change colors?

Discussion in 'iPhone' started by stevo8, Dec 8, 2012.

  1. macrumors 6502

    Joined:
    Jul 3, 2007
    #1
    My 5 has been shutting off periodically and when they checked it out at the Genius Bar they told me if it keeps doing it after they change firmware then they will swap it out. It's a pain to go in so I'm wondering if there's a chance they would replace my black phone for a white one? The black bezel just gets messed up far too easy.
     
  2. macrumors 603

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
  3. macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
  4. macrumors 65816

    Joined:
    Nov 23, 2010
    #4
    No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.
     
  5. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
  6. macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #6
    They still won't replace it. Ever see that simpsons episode where krusty walked in the apple store and caused a fuss but nobody was paying attention to him? That's what will happen here .
     
  7. macrumors 6502a

    docal97

    Joined:
    Jun 28, 2006
    Location:
    Southampton
    #7
    They will only replace like for like. Only way would possibly if they didn't have your size and model in stock and someone made an excepiton.
     
  8. macrumors 601

    Joined:
    Aug 27, 2012
    #8
    Get a bumper of the opposite color. It works, next best thing to what u want.
     
  9. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #9
    No need to spew your opinion in every thread you visit. It may true for you, but not true for everyone.
     
  10. macrumors 65816

    Joined:
    Nov 23, 2010
    #10
    It's true here.
     
  11. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #11
    and again, not for everyone. My bezel is still in near perfect condition minus a drop I had.
     
  12. macrumors member

    Joined:
    Oct 19, 2012
    Location:
    Vancouver,Canada
    #12
    Same here and for millions others, a few bad % doesnt mean all the iP5's are faulty.
     
  13. macrumors regular

    Joined:
    Jun 23, 2011
    Location:
    UK
    #13
    Only if you purchased your iPhone from the Apple Store and are under the 14 days return policy will you be able to swap colours

    :apple: iPhone 5 32GB White, iPad 3 16GB Black, iPhone 1st Gen 8GB Sealed, iPod Video 5.5G 120GB, Shure SE425's :apple:
     
  14. macrumors 65816

    Joined:
    Nov 23, 2010
    #14
    When we have daily threads about the poor finish of the iPhone 5 where people have stuff flaking off, it means that it has poor quality. I don't think you understand what true quality means.
     
  15. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #15
    No matter how big of a scene he makes they will not replace with another color. Also my phone is not poor quality and the finish is not bad. Just because most people don't know how to take care of their expensive devices doesn't mean the finish is poor.
     
  16. macrumors 6502a

    Joined:
    Mar 8, 2008
    #16
    If its having a legit issue, then they will swap it. they cant swap for another color as its all based on serial number and part number, just no feasible unfortunately for their logistic stand point.


    Im certain they understand true quality...and this "issue" has been deemed resolved long ago. http://www.macrumors.com/2012/09/25...5-scratching-normal-for-any-aluminum-product/
     
  17. macrumors 6502a

    Joined:
    Mar 21, 2009
    #17
    I dont think its technically possible to give you a different product. Its all in the computer afterall
     

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