Where's the Apple Store Chat button gone?

Discussion in 'Apple, Industry and Internet Discussion' started by Shaduu, Dec 8, 2007.

  1. macrumors 6502a

    Shaduu

    Joined:
    Jan 31, 2007
    Location:
    Southsea
    #1
    Okay, maybe I'm losing my mind (and my eyesight) but I can't find the chat button on the Apple Store any more. I've checked both the UK and US stores although it seems like neither has the option of staff chat.

    Help?
     
  2. macrumors regular

    Joined:
    Jul 21, 2007
    #2
    It's up there in the upper left, in the blue "Apple Store" box, but only when you go to a product page it looks like.

    Edit: Although, strangely, sometimes the graphic won't appear for a minute. The link for store chat is still there, though, even if the graphic is not.
     

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  3. thread starter macrumors 6502a

    Shaduu

    Joined:
    Jan 31, 2007
    Location:
    Southsea
    #3
    Hmm, I tried clicking the link when the graphic wasn't there and the chat popup 404'd.

    Do the chat staff have weekends off me wonders.
     
  4. macrumors 68000

    Aperture

    Joined:
    Mar 19, 2006
    Location:
    PA
    #4
    Try going onto a product page (I did the iMac) and click around on some of the links in the page. Wait a minute or two and the chat bubble should appear. This is usually how I get it to work.
     
  5. macrumors regular

    Joined:
    Dec 9, 2007
    #5
    On the UK help page for the store it says:

    "NB: If all our agents are busy the “Chat” button will not be visible."
     
  6. macrumors newbie

    Joined:
    Mar 18, 2008
    #6
    I'm having the same problem. I've been searching for weeks for the live chat again, and I haven't found it. There's no link in the space that you said you can just click on. Any updates?
     
  7. macrumors 6502

    Joined:
    Jan 13, 2008
    #7
    Have they gone for good now? I haven't been able to find them for months.
     
  8. macrumors 68000

    Aperture

    Joined:
    Mar 19, 2006
    Location:
    PA
    #8
    I just went onto the Mac Pro page and was able to get it to show up in ~10 seconds.
     
  9. macrumors newbie

    Joined:
    Feb 15, 2009
    Location:
    Coventry, United kingdom
    #9
    It's still there

    Hi,

    The :apple: Store ™ chat is still there, it is in the blue box that has Apple Store and your regions Apple support phone number in it. If you can't see the link, then there is no :apple: experts online. The link is still there but you can't see it . Just search around the end of your region's phone number and you'll find the link. But, sometimes you'll get this:
    [​IMG]

    P.S I WANT AN iPod touch NOOOOOOOOOOOOOWWWWWWWWWWW
    :apple: ARE GREAT :apple::apple::apple::apple::apple::apple::apple::apple::apple:
     
  10. macrumors newbie

    Joined:
    Feb 15, 2009
    Location:
    Coventry, United kingdom
    #10
    It only works when you put something in your basket and then view your basket.
    :D:apple:Are great:apple::D
     
  11. macrumors 6502a

    yorkshire

    Joined:
    May 18, 2008
    Location:
    UK
    #11
    I've found it works weekdays until about 7pm, then goes away as they must all be going home. Don't know about weekends.
     
  12. macrumors newbie

    Joined:
    May 28, 2010
    #12
  13. macrumors newbie

    Joined:
    Jul 4, 2011

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