White pixel dot on my screen

Discussion in 'MacBook Air' started by 3lite, Dec 20, 2012.

  1. macrumors 6502a


    Nov 7, 2011
    I did a couple searches on this problem and it seems to be pretty prominent... my question is if I take it to the store:

    1. Will they fix it? If so, is it free?

    2. How long will it take?

    3. Should I even bother? It's very tiny...
  2. macrumors 6502

    Apr 8, 2010
    is it a new machine?

    I found 4 stuck pixels on mine, 1 was able to fix by rubbing it so I might be taking it back
  3. thread starter macrumors 6502a


    Nov 7, 2011

    Yeah, not even a week old. I only see (found) one. But is it free for replacement or what? I do live near an apple store.
  4. macrumors 6502a


    Oct 5, 2003
    I believe that the display should be PERFECT.

    After all, the screen IS the focal point of the computer. And we sure as heck PAY enough for these things.

    Apple should replace your computer.

    Repair? Of a brand new computer? Ridiculous!
  5. macrumors 6502a

    Jul 23, 2008
    If it is not even a week old, you are still within the return policy. Apple will exchange the computer for you. Get it done as quickly as possible!
  6. thread starter macrumors 6502a


    Nov 7, 2011
    They will exchange it even if I updated iTunes and downloaded programs etc.?
  7. macrumors 6502a

    Jul 23, 2008
    Yes, they are required to provide an exchange for you for a period of 14 days. Apple reformats any computer you exchange. They are not responsible for the data on the exchanged computer.
  8. macrumors 68000


    Jan 30, 2005
    Greenville, NC
    Mine has the same pixel issue and I haven't been bothered enough by it to send it to Apple. It appeared a few months after I bought my machine though.
  9. macrumors member

    Nov 17, 2012
    Hopefully, this is a stuck pixel, which is relatively easy to fix. Just download this program, and run it for a few hours until the pixel is restored. The program just flashes native RGB signals to the screen in order to "wake up" stuck pixels, which are just pixels that have "fallen asleep", which can be for various reasons.

    If this doesn't work, it can be one of two things:

    - A dead pixel (a pixel that is physically broken or damaged, in which case you can demand a refund from Apple if the machine is new),

    - A problem with the GPU. This is probably the least likely explanation, but either way you can get it replaced or fixed by Apple (hopefully).

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