why can't I watch HD movies on apple tv?

Discussion in 'Apple TV and Home Theater' started by hotec, Apr 13, 2009.

  1. macrumors newbie

    Joined:
    Apr 13, 2009
    #1
    I purchased movies in the itunes applestore. itunes is connected via apple airport extreme to apple tv. both, itunes and apple tv have the latest software.
    I can watch/hear on my flat screen my complete music, musicvideos and all regular films (purchased via apple itunes store) BUT I CAN'T WATCH THE PURCHASED HD movies like the newest James Bond or Transporter 3. My screen is totaly white, no ton, no movie.
    AND I can't see my RENTED movies, they are not shown in the apple tv menu.

    Nobody at apple can help me, I don't know, whats wrong.
    I disconnected everything, and my apple tv is connected to the flat screen with an HDMI cable.

    Who can help??????????????

    Uwe
     
  2. macrumors 6502a

    Joined:
    Jan 15, 2008
    Location:
    United States
    #2
    I'm not sure what the issue could be, but others can help you with that. For now I'd recommend changing the thread title.

    Currently it says "Why can I watch HD Movies on apple tv?"

    it should say can't...

    i'm not trying to be picky, but it could be a bit confusing (they are complete opposites)
     
  3. thread starter macrumors newbie

    Joined:
    Apr 13, 2009
    #3

    you are write, but my english is not perfect, I'm German, sorry
    and thanks !
    uwe
     
  4. macrumors 6502

    Joined:
    Jul 15, 2007
    Location:
    San Antonio, Texas
    #4
    Have you tried resetting your apple tv?
     
  5. macrumors member

    Joined:
    Sep 17, 2008
    #5
    this happened to me once... all i did was reset the Mac and the :apple:TV

    give that a try and see if it is any better
     
  6. thread starter macrumors newbie

    Joined:
    Apr 13, 2009
    #6
    that was the apple recommandation.
    I did everything, resetting, disconnecting all cables
    but nothing happens.
     
  7. macrumors 6502

    Joined:
    Sep 23, 2008
    Location:
    Scotland
    #7
    Two different things.

    Rented movies can only sit on one device at a time. If you downloaded them on your PC/mac, the file stays there and cannot be watched on another device unless you transfer it over. If you do that, then it disappears from your PC/mac.

    Re the white screen for HD movies, no idea. Either your HDMI cable or your ATV is goosed. Eliminate things in order, ie try a new HDMI cable, then try it with a different TV. If they don't work, its your ATV.
     
  8. macrumors newbie

    Joined:
    Jul 31, 2007
    #8
    I had the same problem trying to play an HD movie after resetting to factory settings. I just entered my iTunes account info in the Apple TV settings and the movie played correctly again.
     
  9. macrumors G3

    rhett7660

    Joined:
    Jan 9, 2008
    Location:
    Sunny, Southern California
    #9
    How do you have your apple tv connected to your tv?
     
  10. macrumors 6502a

    TXCraig

    Joined:
    Jul 2, 2007
    Location:
    Houston, TX
    #10
    I found the solution... for me at least

    I changed my Apple TV to display in 1080i from 729p and it corrected my "white box" problem with all HD content on Apple TV.
     

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