17 days ago I ordered what I considered to be the system of my dreams. Now I am officially through with Apple. I became a mac fan after needing a new laptop, and I figure I would give Apple a look. I fell in love with the iBook, and although I had some difficulty when I ordered it(I was overseas in Japan and accidentaly ordered 2 iBooks. I was either sleeping or at work while the phones were open, so I sent an email, ended up getting both shipped, cost me $20, but I was still happy), but after I held the iBook in my hands I became an instant fan. I even went to the Ginza store to look around and got my picture taken with a cute employee there and set it as my desktop. I evangelized how wonderful Apple is to my friends and family. I got a job this summer doing bioinformatics progamming at my university. The iBook just wasn't going to cut it, so I decided that with what little money I have, I would splurge on a fancy new dual 1.8Ghz G5. So after I get everything in order, I sign up for the Apple developer program. I try to order, but it doesn't seem like I can use my loan. I call up Apple, and everything just went downhill from there. They told me on the phone that I couldn't use my loan at the dev store. So I had to wait till the next day to call the dev people who told me that I could, I just had to use the line where it said business loan or something along those lines. So I figure I really want to play Doom 3 when it comes out, so I should really upgrade the video card to a 9600XT, it was only $40 more, and I added a bit more ram and an airport card too. The system of my dreams. Apple gave me an estimated delivery date of July 9th. I was so excited, I went out and bought an Alchemy TV card(for the mac only), a Kensington wireless mouse, and I even rushed delivered my dvi cable so it would be here in time, the 9th came and went, no word from Apple. I go to my order status page and it seems the delivery date has been pushed back till the 26th. I need this computer for work, so at the very least an email before the 9th would have been nice to say that they were having problems and perhaps offered me a chance to change my order to a stock config or some other method of expediting my order. Nothing. So eventually I have to call them to find out what is going on. They tell me that they are having production problems and that my computer will be shipped out on the 21st at the earliest. Afraid that if the computer is delayed any further I won't be able to do my job, I call up the developer connection and ask that if I decide to cancel my order, would I be able to get my $99 back. The woman says she will have to check and will email me back with an answer. I get an email today saying that they canceled my order, something I never asked them to do in the first place. I am 23 years old and was planning on buying a lot of Apple products in my lifetime. Not now, I will never buy another Apple product as long as I live. Apple lost a lifelong customer because of very shoddy customer service. I hope they are happy, I know I will be with my dual opteron system I put together at newegg.com!