WHY is Applecare void if Apple Techs upgrade?

Discussion in 'Mac Basics and Help' started by California, Feb 26, 2006.

  1. California macrumors 68040

    California

    Joined:
    Aug 21, 2004
    #1
    Can anyone explain, in clear English, why my applecare warranty is void if I PAY an Apple Certified tech to upgrade the hard drive on my Powerbook?

    I understand it on do it yourself jobs.

    I DON'T understand it on Apple Certified Technician jobs.
     
  2. CoMpX macrumors 65816

    CoMpX

    Joined:
    Jun 29, 2005
    Location:
    New Jersey
    #2
    Hmm, I'm not sure that's the case but I could be wrong.
     
  3. Sogo macrumors 6502

    Joined:
    Jan 4, 2004
    #3
    oh wow! I didn't know that!

    Have you tried calling applecare and asking for a manager?
     
  4. Danksi macrumors 68000

    Danksi

    Joined:
    Oct 3, 2005
    Location:
    Nelson, BC. Canada
    #4
    Where did you hear/read this?

    Do you mean Apple Cert. Tech's in an Apple store or Apple Cert Tech's at a non-Apple re-seller?

    I would have thought an Apple Store job wouldn't void anything. However in the case of the retailer, if I were Apple I'd probably void the standard warranty and push the warranty issue onto the retailer doing the upgrade. Being an Apple Cert. Tech doesn't mean Apple should be liable for his/her work - unless under Apple's direct employ.
     
  5. California thread starter macrumors 68040

    California

    Joined:
    Aug 21, 2004
    #5
    No, I mean ACTs at an apple retailer, or anywhere actually.
     
  6. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #6
    i don't know why...
    I wanted to upgrade my HD cause i needed more space, i asked if apple will do it if i payed for the parts and labor and they woudln't do it. why i don't know...... buts its freakin' annoying having somethings on my internal and others on external drive :eek:
     
  7. alexstein macrumors 6502a

    alexstein

    Joined:
    Aug 23, 2004
    #7
    That's what I thought. Apple doesn't upgrade your HDD even if you would pay for it.

    I don't know why either. They must have there reasons for that.
     
  8. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #8
    why do you think that? can you document this? or is it just one of those things you've "heard somewhere?

    I've "heard" that you can upgrade your hard drive and it doesnt void your warranty unless you damage something in the process.....no matter who does the work

    I wonder what the truth is?
     
  9. Rocksaurus macrumors 6502a

    Rocksaurus

    Joined:
    Sep 14, 2003
    Location:
    California
    #9
    They want you to buy a brand new computer?
     
  10. TLRedhawke macrumors 6502

    Joined:
    Sep 17, 2004
    #10
    Apple's warranty (Standard or AppleCare) is NOT voided when any replacement part is used, provided that the part is installed by an Apple Authorized Technician. Any dissuasion that Apple may attempt is only to dissuade one from buying third party hardware, or attempting to access the support or warranty services on the third party hardware.

    That being said, the Apple warranty will not cover the installed hardware. A new hard drive (for instance) would only be covered by the manufacturer's warranty, and not Apple's.

    An Apple Store may refuse to do such installation because it's owned by the company itself, and they have to uphold the above reasoning. An independent Apple Technician will likely be happy to perform the install. I work at an Apple Reseller/Service Provider, and the tech has installed numerous third party hard drives, optical drives, memory, screens, etc. while the machine was still under warranty. Most often, it's done because Apple will not cover the problem (Drops, Spills, etc.), but it is also done as part of an upgrade path.

    Don't always believe what Apple tells you over the phone. The customer service end has been known to misstate facts (due to sheer ignorance, more than anything) concerning Apple's actual policies and protocols. The solution? Talk to a third party Apple Authorized Service Provider. They have to know the policies, and don't much care whether you want to buy your hardware from Apple, or third parties, because they sell it all the same.
     
  11. California thread starter macrumors 68040

    California

    Joined:
    Aug 21, 2004
  12. solvs macrumors 603

    solvs

    Joined:
    Jun 25, 2002
    Location:
    LaLaLand, CA
    #12
    It isn't. And parts that are user replaceable like RAM and drives in some machines are covered even if the user does it themselves and doesn't massively screw anything up. I thought Powerbooks could have their hdds replaced, that it was just the iBooks where an Apple service tech had to do it. If they do it and they're certified, it doesn't void the warranty. It would only be if you did. Even then, you'd have to have screwed something up somewhere, or else they'd never be able to tell.
     
  13. TLRedhawke macrumors 6502

    Joined:
    Sep 17, 2004
    #13
    Considering the amount of work required to change the hard drive on a PowerBook, I severely doubt that it's considered user replaceable. Hard drives are user installable on PowerMacs, but that's about it. Memory is user installable across the board. Keyboards and Mice are also user installable across the board. This does not include trackpads.
     

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