I am unfortunately one of the many MBP owners who had their notebook arrive with a defective battery that does not hold a charge and thus ends up shutting off if not plugged into the AC adaptor at all times. SO I called Apple Tech Support back on May 8th to report this and request a replacement battery be sent to me. The initial result was that it would arrive at my home in 3-5 business days. When it didn't, I called again and was told "i'm sorry, it could actually take up to SEVEN business days" so I waited a few more days. On the SIXTH business day, I was told it STILL has not been sent and they would put in some sort of Request for Expedited Service so I should call back in TWO business days to check on the updated status. Yesterday I called to check on the updated status and GUESS WHAT...It STILL has not been shipped out. Someone please explain to me WHY it takes so frickin long to send a battery to me yet they expect me to send it back to them right away for fear of being charged otherwise? And NO, it's not on backorder because every person I've spoken to says they have some in stock.