Widespread iTunes and App Store Terms and Conditions Bug Preventing New Purchases and Downloads [Update: Resolved]

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Sep 30, 2012.

  1. macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
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    Users are reporting that a widespread issue with Apple's App Store is preventing new purchases from being made. When users attempt to make a purchase or redownload a previous purchase, they are asked to agree to updated Terms & Conditions.

    When they accept, they are then asked to agree to them again and again. As a result, new purchases and downloads from iTunes in the Cloud cannot be made. The issue appears to be affecting all purchases from the App Store and iTunes store on both iOS and the Mac, as well as the Mac App Store and iTunes Match. It's also affecting the viewing of purchased items on the Apple TV.

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    We've reached out to Apple for comment, but until the issue is resolved many iOS users will be unable to purchase apps or media content.

    Update: Commenters are reporting that the issue is not affecting international accounts. Users have successfully downloaded apps with Singapore, Hong Kong and New Zealand-based accounts.

    Update: The issue appears to be fixed.

    Article Link: Widespread iTunes and App Store Terms and Conditions Bug Preventing New Purchases and Downloads [Update: Resolved]
     
  2. macrumors 6502

    jediobiwan

    Joined:
    Jun 29, 2010
    #2
    Nothing says fun like trying to buy stuff and being stuck in an endless TOS loop.
     
  3. macrumors 6502a

    Hodapp

    Joined:
    Jul 10, 2003
    Location:
    New York, NY
    #3
    First scuffgate, then mapsgate, now appstoregate? Jeez, Apple.
     
  4. macrumors newbie

    Joined:
    Jan 14, 2009
    #4
    I'm affected.
     
  5. macrumors 6502a

    JS82712

    Joined:
    Jul 1, 2009
    #5
    Hey apple, first you introduce a hideous interface to your app store, and now you plague it with server issues. :rolleyes:
    Android/ winPhone is look a lot more attractive now.
     
  6. macrumors 68040

    mavis

    Joined:
    Jul 30, 2007
    Location:
    Tokyo, Japan
    #6
    Why does everything have to be a "-gate?"
     
  7. macrumors regular

    Joined:
    Sep 26, 2010
    #7
    Powering off and on does not help.
     
  8. macrumors 68030

    haruhiko

    Joined:
    Sep 29, 2009
    #8
    I just downloaded several apps from the Hong Kong App Store and it was completed successfully :)
     
  9. macrumors regular

    dweezle3

    Joined:
    Jun 11, 2010
    Location:
    Earth
    #9
    They changed again? I bet Apple finally added that "you agree to donate your soul to us" clause in there somewhere....
     
  10. macrumors member

    Joined:
    Aug 19, 2010
    #10
    OMG.. This is really pissing me off. Not to mention their 42 page terms and agreement policy that renders everything you own useless unless you agree to it.

    Hope they lose millions in lost purchases
     
  11. macrumors 6502a

    Nabooly

    Joined:
    Aug 28, 2007
    #11
    I thought my iphone was screwed up lol...I was agreeing to the TOS for a good 5 minutes :eek:
     
  12. macrumors member

    Joined:
    Oct 5, 2009
    Location:
    Chicago, IL
    #12
    Goodness I thought it was just me
     
  13. macrumors 6502a

    kirk26

    Joined:
    Jun 21, 2003
    Location:
    West Virginia
    #13
    I thought I was going crazy trying to update my apps.
     
  14. macrumors 68030

    APlotdevice

    Joined:
    Sep 3, 2011
    #14
    This is the first time an app store bug has actually affected me.
     
  15. macrumors regular

    Joined:
    Sep 29, 2011
    #15
    Yup, same problem here. Hopefully, it'll be resolved soon and not get blown out of proportions by the media.
     
  16. macrumors newbie

    Joined:
    Jan 10, 2005
    #16
    Wow

    I thought it was just me, too. I even submitted a support ticket to Apple. Very annoying.
     
  17. macrumors regular

    Joined:
    May 17, 2009
    #17
    wow I was literally using itunes match not too long ago and I'm stuck in this loop and can't listen to any of my music!
     
  18. macrumors member

    Joined:
    Oct 12, 2011
    #18
    Works great here in Singapore. No Terms and Conditions Issues.
     
  19. macrumors 6502a

    Nabooly

    Joined:
    Aug 28, 2007
    #19
    Looks like the taller screen of the 5 came in handy. The TOS is 65 pages on my 4. :p Saved you a couple of pages!
     
  20. macrumors 65816

    Joined:
    Apr 21, 2004
    #20
    Ahhh no wonder. I've been trying to update my apps and been clicking "agree" on the terms and conditions.
     
  21. macrumors member

    Joined:
    May 16, 2007
    #21
    Could it have something to do with iTunes 11 coming this month?
     
  22. macrumors 68020

    ugahairydawgs

    Joined:
    Jun 10, 2010
    #22
    I'm sure there will be endless hand wringing and gnashing of teeth over this on here. Bet some will even talk about switching to Android over it.

    "I can't download my app!! Completely unacceptable!! Steve would have never stood for this!!"
     
  23. macrumors G4

    Joined:
    Oct 23, 2010
    #23
    Agreed. As if Apple is the only company to ever suffer a server overload. In the past 7 days, at least 4 major US banks have been attacked in DoS attacks believed to originate from overseas. Perhaps this is something similar.

    I have an idea. Why don't we wait a few hours to see what's happening first, rather than declare this the end of Apple. OK?
     
  24. macrumors 6502a

    vivithemage

    Joined:
    Jul 12, 2008
    Location:
    Minneapolis
    #24
    yeah, this IS annoying, I am looping :((
     
  25. macrumors demi-god

    kdarling

    Joined:
    Jun 9, 2007
    Location:
    Device engineer 30+ yrs, touchscreens 24+.
    #25
    And we all know what happened on South Park when Kyle didn't read everything he agreed to let Apple do to him!

    Heh heh.

    Seriously, I hate those updated TOS screens. I can't tell you how many times I've just given up in the past downloading and/or buying something, just because I got stuck there.
     

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