Will Apple replace my iPhone 5?

Discussion in 'iPhone' started by MacPro23, Dec 12, 2012.

  1. macrumors member

    Feb 12, 2011
    For the past two months, people were complaining that my microphone on the iPhone 5 was cutting in and out. Also, I keep having Wi-Fi/LTE problems, where all of sudden the internet stops working and I have to toggle Airplane mode to get it to work. I tried restoring it, but the problem persists. I finally had enough and decided I'm gonna bring it in to Apple.

    The only question I have is that a have a scuff on the aluminium band on the side and a slight scratch on the back. Will Apple still replace my iPhone even with the scuff mark? Also, when I go to the Genius appointment, do I tell them the problem and ask for a replacement?
  2. macrumors 68040


    Jul 7, 2010
    Bay Area
    If you are really having these issues then just explain your problems to the genius. They probably wouldn't care about the scuff marks.
  3. macrumors 603


    Jun 30, 2008
    No, just hand them the phone and don't say anything.
  4. macrumors 68030

    From A Buick 8

    Sep 16, 2010
    Ky Close to CinCinnati
    Yes, just stare at them until they blink and then you have won. If you have to take a step closer to them.
  5. macrumors 6502a

    Sep 12, 2011
    Boston, MA
    Make an appointment with the genius bar, tell them what the problem is. they will look at it, analyze it and tell you what they can do for you. Either they replace it for free or they ask for a repair.

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