Will Apple replace my Macbook Pro's power adapter?

Discussion in 'MacBook Pro' started by hit2cho, Dec 26, 2009.

  1. macrumors newbie

    Joined:
    Oct 16, 2008
    Location:
    Los Angeles
    #1
    I've had the computer for over a year. It is currently insured with the Applecare. It seems like the adapter's cord is starting to show some normal wear-and-tear. It still works (i.e., still charging my computer), but I'm afraid that it will either rip or cause a short sometime. I've never dinged the charger. It just seems like the coiling made it come apart. See the picture below. Will Apple replace this under the warranty, or will I have to rake out $80 for a new one if this one gives way?

    image: (http://imgur.com/PAGPB.jpg)

    edit - I just got off the phone with an Apple rep, and he will be shipping me a new adapter. I'll just have to send him back the damaged one. Thanks, guys!
     
  2. macrumors 68020

    ziggyonice

    Joined:
    Mar 12, 2006
    Location:
    Rural America
    #2
    Yes, they'll replace it. Visit your local Apple Store and they'll replace it on the spot. Or call AppleCare and they'll overnight a replacement adapter to you. Their number in the U.S. 1-800-275-2273.
     
  3. macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #3
    Neither the Apple Warranty nor AppleCare will cover damage from accident, wear and tear, etc. They only cover defects in manufacturing.
     
  4. macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #4
    That doesn't look like normal wear and tear. I doubt they'll replace it, but it doesn't hurt to ask.
     
  5. macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #5
    Ok....they should replace it...that doesn't mean they will replace it. Sometimes the Geniuses at the Apple Store give you a hard time, so if you don't get it replaced there just call the number ziggy provided.

    I had a similar problem a few years back. The Genius refused, but phone support sent me one via overnight Fedex.
     

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