Will Apple replace/refund CTO Macs?

Discussion in 'MacBook Air' started by MacBook08, Jan 24, 2011.

  1. macrumors regular

    Aug 10, 2008
    San Jose, California
    If I get a base MBA upgraded to 4 GB of RAM and say there's something wrong with it like dead pixels or wobbliness or squeaky keys, etc., will Apple replace it? Will they replace it at an Apple Store? I've heard someone complain that they won't.
  2. macrumors 6502a

    Jun 7, 2009
    Certainly, CTOs are eligible for refunds, replacements, etc.
  3. macrumors Nehalem


    Feb 19, 2005
    They will replace if DOA and repair otherwise. If unrepairable, they'll replace it.
  4. macrumors 6502

    Oct 28, 2010
    except that for my CTO 11.6" that came DOA after a month+ long wait on order... they told me i need to wait 10weeks or more for a replacement

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