Will my G4 powerbook be replaced?

Discussion in 'Macintosh Computers' started by maverickuk, Feb 2, 2005.

  1. maverickuk
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    macrumors member

    Joined:
    Apr 13, 2004
    #1
    I am about to send my G4 powerbook back for the 3rd time for the same problem.

    Basically the lid wont close, I am sick and tired of this bloody lid! I have taken great care to open it at the center yet its still managed to break again.

    The first time I sent it off, it come back unrepaired, then I sent it back and it come back fixed, so this will be the 3rd time I have had to send it back.

    I was told that on the 3rd occasion products are replaced.

    What do you think? or will they just mend the lid again? *sigh
     
  2. Sutekidane
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    macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #2
    actually, I think after the 3rd repair, if something goes wrong, then the lemon law may take affect. Just yell at customer relations about it. Good luck
     
  3. Abstract
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    macrumors Penryn

    Abstract

    Joined:
    Dec 27, 2002
    Location:
    Location Location Location
    #3
    I think the lemon law may take effect, but you need to phone them and mention this. If they agree, then you tell him/her to send you a new one in exchange for the lemon. If its the law, it's the law. Don't let them try and fix it for you again.
     
  4. Counterfit
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    macrumors G3

    Counterfit

    Joined:
    Aug 20, 2003
    Location:
    sitting on your shoulder
    #4
    DO NOT YELL AT CUSTOMER RELATIONS! They have to put up with it from every other *******, and I'm sure you don't want to be the straw that breaks the camel's back (woo, cliché :D), only to have it fall on top of you.

    As for replacing it, I think they should. I also recall hearing somewhere that it's their normal policy (3rd time for the same problem = replacement), but I'm not sure on that.
     

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