Aloha, Just curious as to what has been the acme of everyone's most awful computer help experience--be it friends, family, etc. I once had to help out an acquaintance of my mom's to set up a Hotmail account (circa. 1997). It was clear she was somewhat computer literate, but it took me 1 hour to get her to fill out the Hotmail application. She asked me about every single form, "What should my password be?", "Is that password good enough?" "Does that email look good to you?" And so forth. Of course, then after she finished, she resized the browser window and the form data vanished... She really wasn't horrible to deal with, I just couldn't understand why she was asking me those questions, it was akin to asking a bank teller if my ATM PIN is good.