Worst... iBook... Ever...

Discussion in 'PowerPC Macs' started by AdamR01, Oct 13, 2005.

  1. AdamR01 macrumors 6502

    Feb 2, 2003
    :mad: So my iBook's logic board has died again for the like 5th time. I called AppleCare to get a replacement as this is rediculous, and they told me that I had only had this repair 2 times and that they would not offer a replacement. So I went through my room and found as many of the Proof of Repair slips as I could find (3 in total) and I found 1 they spoke of and I found another one that as the product specialist stated "no replacement parts were used" said "Part Number Replaced N/A" crossed out and hand written in was "See repair notes: New MLB unit passed HD tests @ repair center". The other one I found was one where they said I did not have this work done, but the Service Description and Parts Used Box says "Install OS/MLB Repair Only: i-Book REA/Reconfigure OS/Replace Logic board/Replace Optical Drive/Replace Top Case 620-2222 SUBASY, TOP CASE, IBOOK/678-0387 COMBO (16x)" I got the contact info of the product specialist and faxed him all of this stuff at around 1pm eastern. I absolutely need this laptop for school. What should I do?!?
  2. doucy2 macrumors 65816


    Jul 7, 2005
    keep calling apple and telling them it is imperative that you have it fixed asap
    apple should give in to your demands
  3. mjstew33 macrumors 601


    May 29, 2005
    What iBook is it?

    G3? G4? Processor speed?
    just wondering...
  4. eva01 macrumors 601


    Feb 22, 2005
    Gah! Plymouth
    my logic board on a G3 iBook died twice and i absolutely went off on the manager i could get to on the phone. That weekend i brought it up to the apple store i bought it from and went off on that manager as well.

    Then they were so annoyed with me probably they bought back the iBook and i bought my old powerbook for 500 dollars
  5. LethalWolfe macrumors G3


    Jan 11, 2002
    Los Angeles
    Call back and reference the all the repair receipts you have. Mistakes happen and they might not have your entire repair history on file. Also, don't argue w/the first person you get on the phone. If that person can't help you ask to speak w/the manager/supervisor on duty. There is no point in yelling at the CS rep that is on the bottom rung of the ladder. Talking to a manager/supervisor can be more productive because they have have leeway to bend the rules.

  6. AdamR01 thread starter macrumors 6502

    Feb 2, 2003
    I have an 800MHz iBook G3. The last time I had the computer in was after I bought Tiger. The Combo Drive scratched the install DVD. So I sent it out for repair. This is after the previous repair where I requested a replacement and was denied (this was going on the 3rd time it was to be replaced) but the Product Specialist told me that if it happened again I would probably get a replacement. So I sent it in because I figured they wouldnt do anything about a combo drive replacement wise. So I was much surprised when it said Replace Logic Board on the work order. I called them back quite upset. I was nice to the first tier that answered the phone, but the second tier the Product Specialist I didnt really yell at but I asked him how this was an acceptable number of repairs for the same problem and how could I know it wouldnt fail again. I didnt really get anywhere with that but I kept him on the phone for about an hour until he essentially hung up on me. So today I called and was again polite to the first tier person and told them I would like to request a replacement. They transfered me to the Product Specialist who looked through my workorder history and basically told me that I only had 2 logic board problems and I could not get a replacement. I remained as nice as I could considering I felt like he was calling me a liar. I got his contact info and faxed him, but I havent heard back yet. Is this too long to wait?

    Update: I called AppleCare and spoke to another agent. He said my case was in the Product Specialist's name and I would have to talk to him about things. I left the guy another message, I hope I hear from him tomorrow. I'm on my desktop PC and I miss F9 already :( .
  7. dukeblue91 macrumors 65816


    Oct 7, 2004
    Raleigh, NC
    Best thing to do is stay nice but firm.
    You can also call Public Relation "408-974-2042" and complain to them about the way things are handled.
    This has worked real well for quite a few people including me.

    Good luck!
  8. AdamR01 thread starter macrumors 6502

    Feb 2, 2003
    Thanks, I'll try that if I don't hear back from anyone tomorrow.

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