hi all. please help me as im in a small dilemma. first, been using this site for a year now but first post! thanks all for a great site. NOW.... got an ibook 700mhz. it has a 2year warranty on it. had it for under 18 months and have just got it back from repair. it had many problems....black screen, broken keys on keyboard, cd drive not functioning, one speaker blown, casing warped around screen, constant kernel problems and more. anyhow.... it is now back from repair. the screen has been replaced for sure as it looks spankin new. only problem is, is this screen is coming apart at the catch/latch bit at the top! this problem wasnt there before! also the keyboard hasn't been fixed. all they have done is placed the keys back on but you can still see/feel they are broken as they arent flush and come off when typing! speaker HAS been fixed. everything else seems to be ok but i cant fully test it all untill i sort out this one problem.... upon booting the thing up i noticed a dead battery. plugged it in, thought nothing of it. when booted i checked the recent items and system preferences, sytems profile and itunes had both been used. i thought this baby was supposed to be clean!!! i checked itunes and found something weird but also annoying! in itunes there were various songs on it i for sure did not put on there! in total about 30-40 songs. ranging from michael jackson (billie jean is a classic), kylie (there is no excuse here), the venga boys (now that is bad), and to top it off 50% of them were asian/bangra songs! (lord! put a bullet to my head!) now how on earth did they get on there i ask? looking at there playcount (another itunes great feature) i found that the songs had benn played FULLY ranging from 1 to 6 times each. now i find it strange how they would be on there but even stranger they had been played so much. would that been to have test the speaker? strange. the date on the ibook today is 9th feb 1970. these songs were played last on 31st dec 1969. this was when it was (according to the repair sheet) a day after "repair completion". does this mean some disrespectfull tard has used my ibook for there own itunes pleasure??! this has made me pissed. at first i thought it was petty but now its got to me. also i phone apple instead of the store i purchased from and they told me it hadnt been repaird by them as they have no details of the repair. also the helpfull advisor told me it should of been completly "fresh" installed. also she thinks theres no reason for the tech people to put music on there to test the new speaker. im gunna call the store 2moro to ask "wtf??". is the fact the battery was completly dead was that someone used my ibook instore on the battery? dont apple usually charge the battery before giving it back to you? id rather not give the store name for now but they have a free 2year warranty on macs and are in the uk. they are a very well established chain of stores. i hope you can figure it out! well please any info or idea's about this will be great. im so angry it has to go back in. its already been away for 3months!. thanks all, Creative. EDIT: also just forgot! the screen looks really "white washed". as though the colour seems real washed out. hmmmm. is it because i've been using an old powerbook since its been in repair and im not used to it? its seems "too washed" though. as in: that sceen looks crap!