I have a brand new 20 gig iPod. At the top, there is a place where you insert the earbuds. The whole has a small plastic ring in it. The wired remote has a plug that goes in the center hole, and a circular part that fits around the plastic ring. Anyway, the plastic ring on mine was very tight, and actually cracked a little. The little crack made it so that the remote wouldn't work. I sent it to apple figuring they'd crack it open and replace the little plastic ring or maybe even the entire earbud plug. Due to a mixup at Apple, I couldn't get information on the status of the repair, so I called. Apparently, they didn't fix the earbud thing, they're just sending me a brand new iPod. Amazing. They are an amazing company.