"your apple id has been disabled"

Discussion in 'iPhone Tips, Help and Troubleshooting' started by gimmeiphone, Feb 7, 2011.

  1. macrumors 6502

    Joined:
    Sep 25, 2007
    #1
    changed password twice and still no dice, cant buy an apps or anything, anyone else have this problem?
     
  2. macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #2
    Do you have any idea why it was disabled?

    Have you called Apple, or have you received an email letting you know why?
     
  3. thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #3
    iv emailed earlier today but no response yet, not sure why its happened? hope its not because iv jailbroken lol
     
  4. macrumors 68040

    Joined:
    Oct 9, 2008
    #4
    Calling Apple likely won't help as there is no phone support for the iTunes Store. Use the email webform a few links down in the Get Customer Service area @ www.apple.com/support/itunes to contact iTunes Support and find out what caused your account to be disabled.
     
  5. macrumors regular

    Joined:
    Oct 22, 2007
    Location:
    Brookland, AR
    #5
    Same thing happened to me a few days ago but a password reset fixed it. Hopefully they will email you to let you know what's going on. I also didn't receive any email why they disabled my account.

    My iTunes was hacked a few weeks ago and they had to refund about $60 of my gift card balance. I'm thinking they might be forcibly making me change my password on a regular basis now.
     
  6. thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #6
    doesnt even say why just it has been disabled, changed password no success :s
     
  7. macrumors 68020

    Mystikal

    Joined:
    Oct 4, 2007
    Location:
    Irvine, CA
    #7
    It's not jailbreak related I'm sure.
     
  8. thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #8
    never seen it before, so cant be sure why its happened
     
  9. macrumors 6502

    Joined:
    May 4, 2005
    #9
    Mine is doing the same thing. I can't download any apps on my new verizon phone. I reset the passwords 3 times and still can't log in. My account was use fraudulently a month ago and they purchased a $50 itunes card while logged into my account. Apple credited me the $50, but now I can't log in.
     
  10. macrumors newbie

    Joined:
    Dec 4, 2006
    #10
    cant find webform

    can you give more detailed instructions on how to write to apple. my account has been disabled for a few days now, and reseting the password gives no luck

    i got no email from apple, i want to write to them, but cant find where on the site using this link www.apple.com/support/itunes
     
  11. macrumors 6502

    Joined:
    Jun 12, 2005
    #11
    Just go this too, was fine on Sunday, actually was fine yesterday as got an app on iPhone, but today have the "you apple id has been disabled" message. Have reset password but no luck, and have now emailed support.

    No jailbreak, no known fraudulent use of account?!?!?
     
  12. macrumors 68040

    Joined:
    Oct 9, 2008
    #12
    On the link I provided, choose iTunes Store Account and Billing under the Get Customer Service area, and any of the subcategories. Above the links to support articles will be a silver button labeled Email Us. Click that to be taken to a webform where you can contact iTunes support. Allow up to 24 hours for a response. Do not send multiple support requests in the same 24 hour period, this will further delay any response to your initial email.
     
  13. macrumors 68020

    macingman

    Joined:
    Jan 2, 2011
    #13
    Is the Apple id registered in the same country you live in? If it isn't it is likely Apple had disabled the account based on the fact the account is registered in the wrong country.
     
  14. dazcox5181, Feb 8, 2011
    Last edited: Feb 8, 2011

    macrumors 6502

    Joined:
    Jun 12, 2005
    #14
    Mines definitely a UK account and I live in UK!

    edit: My other iTunes account is also disabled?!?! WTF!

    Very confused and annoyed right now.
     
  15. macrumors 6502

    Joined:
    May 4, 2005
    #15
    I just received this response from support. I can't believe the process could take several days for the possibility of enabling my account. I have hundreds of dollars worth of applications at stake.:mad:

    I will use the information you provide to investigate the possibility of enabling your account. Please note this investigation could take several days. I will keep you updated. Your patience in this matter is greatly appreciated.

    Thank you for being a valued iTunes Store customer.

    Sincerely,

    Mandeep
    iTunes Store Customer Support
     
  16. macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #16
    What sucks more is that you will only get a response based on the person's (who randomly received your email) schedule. A few months ago I had to contact iTunes support, I sent an email on Sunday evening, and got a response on Monday morning asking me to reply before 2pm (central) since he was going to be off on Tuesday and Wednesday.

    I just wanted to give you guys a heads up if you've never contacted iTunes support before.
     
  17. macrumors demi-god

    Joined:
    Apr 20, 2009
    Location:
    NY
    #17
    iTunes support is one person???? :eek:

    Might be simpler to email sjobs@apple.com :D
     
  18. macrumors 6502

    Joined:
    Aug 11, 2010
    Location:
    Toronto
    #18
    Well, they can't guarantee your account will be fixed until they investigate why it was disabled. If you haven't done anything wrong, it will be reactivated.
     
  19. macrumors 6502a

    Joined:
    Oct 7, 2010
    #19
    For a company with such excellent support in their stores, it's a shame their iTunes support is quite possibly the worst.

    Then again, iTunes itself is slow, bloated junk.
     
  20. macrumors 68000

    EvanLugh

    Joined:
    Aug 29, 2007
    Location:
    Developer land
    #20
    UK Here; kicked out of gamecenter today can't login with original details and asks me to use the original email address for a new account.
    i also had an issue with the app store earlier but forgot what it was :eek:

    JB'd. hope this isn't a lockdown..
     
  21. macrumors 6502

    Joined:
    Aug 11, 2010
    Location:
    Toronto
    #21
    I have a feeling Apple is having server problems lately. I had the same Gamecenter problem over the weekend.
     
  22. macrumors 6502

    Joined:
    May 4, 2005
    #22
    My problem is in the time it takes to investigate with zero phone support options.

    Might have to jailbreak just to get some apps :(
     
  23. macrumors 6502

    Joined:
    Jun 12, 2005
    #23
    Having contacted support via email yesterday woke up to a reply today confirming my account has been reactivated, no explanation as to what happened but all is working now :)

    Now, about my US account....
     
  24. macrumors 6502

    Joined:
    May 4, 2005
    #24
    It has been 3 days and zero progress from apple. I am not happy.
     
  25. macrumors 6502

    Joined:
    May 4, 2005
    #25
    6 days now and another response. The person working on my issue was not feeling well. This is absolutely terrible. I'm locked out of downloading any apps/movies/music on my mac, ipad, apple tv, and iphone.

    Here is the latest response today.

    Let me first apologize for the delay in getting a response to your inquiry, I was not feeling well so I have to take my day off. I hope you will not mind this.

    I understand you are still unable to use your iTunes account as it is disabled. I can certainly see how this could be disappointing for you.

    Jeff, I have already forwarded your issue and it is taking time. On your request I am again I am again forwarding your issue. You will receive an email after the matter has been investigated and further information is available.

    Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

    Thank you for being a valued iTunes Store customer.

    Sincerely,

    Mandeep
    iTunes Store Customer Support
     

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