Zaggfolio buyers BEWARE!

Discussion in 'iPad Accessories' started by captrlp, Mar 16, 2012.

  1. captrlp, Mar 16, 2012
    Last edited: Mar 16, 2012

    macrumors newbie

    Mar 11, 2012
    This may be long winded, but worth the read. This information applies to the carbon fiber/silver model currently shipping.

    Zagg did not design the maximum coverage shield until actual receipt of the new iPad into their corporate headquarters, due to the changes. Therefore, how were they able to "redesign" the folio for the new iPad?

    The following information is based on conversations with Zagg employees and personal experience with the "new" folio. Last week, a Zagg employee, with knowledge of designing, personally told me that the folio is being enlarged to accommodate the change in thickness and that the camera hole is being enlarged. Since that time I have had conversations with CS, Retail Sales, Design and Management. I have not received the same information from any two employees in the company. As of 03/16/2012, an Asst Manager told me that they "think" Zagg will have to redesign the folio for the new iPad, due to "all of the problems we're having". A second employee present stated that "I don't know if they'll redesign it or not".
    The current carbon fiber model that is being shipped as the new iPad model is the same as the iPad 2 version.

    The following design issues exist:
    Camera hole is same size
    Folio is same size, to include the internal dimensions
    Folio magnets have not been relocated to match new iPad

    Findings while at Zagg corporate retail store:
    New iPad camera will work with the iPad 2 folio
    New iPad will fit in the iPad 2 folio.
    New iPad with full body shield will fit iPad 2 folio without room to spare. Extremely difficult to remove from folio.
    Some folios will activate auto on/off, most will not.
    Folio will is difficult to close and latch due to new iPad dimensions.

    There's a lot more information to substantiate that Zagg is falsely advertising the current model available as new iPad compatible. I'm willing to share it, if requested. I have informed Zagg that I would be sharing this information on the forum(s) and also filing a complaint with the BBB.

    In closing, I caution you on purchasing the current model availalble for the new iPad, with the expectation that it is actually designed for and will work properly with the new iPad.
  2. macrumors newbie

    Sep 17, 2011
    Get Kensington key folio pro 2

    I hate zaggfilio. It just doesn't work as it promises and it also feels really bulky. There is no latch so you can't secure the device properly. I would reccomend the key folio pro 2 by Kensington as it it very durable and am currently using it on my new iPad. It's a really good value on amazon and it works very well. Best thing is. When you put the device in the slot you can also attach a smart cover. Fully compatible!!!!!!
  3. rkenned, Mar 17, 2012
    Last edited: Mar 17, 2012

    macrumors newbie

    Mar 17, 2012
    Folio Update

    The folios are different. I have tried both on my new iPad and the newer version fits whereas the older version is too tight to slide into.

    Would love to see the information you have to substantiate your claim...
  4. macrumors 68020


    May 13, 2008
    Dallas, TX
    Long conversation on this already on another thread, but same results. Zagg tried to quickly get a "new iPad" Zaggfolio out there and all they did was make the inner suede-like material thinner. This was not enought to accommodate the thickness of the new iPad and didn't take into consideration the move of the lock/unlock feature.

    I'm using my supposed new iPad case right now on my old iPad 2. It fits perfectly, which tells me it will not fit the new iPad waiting for me when I get home on Monday. Very disappointed but I believe they will make this right. It just might take a while.
  5. macrumors 68020

    Mar 28, 2011
    You can never have enough threads on the same topic. Thanks!
  6. macrumors 68020


    May 13, 2008
    Dallas, TX
    The folios that went out early (Carbon Fiber) are definitely not made for the new iPad even though Zagg CSR's assured us they were the new design. This has been substantiated.
  7. macrumors 68020

    Mar 28, 2011
    Someone posted in another thread about the new iPad bringing out product shills. Now, where was that thread?
  8. macrumors 6502a

    Dec 22, 2009
    Well I just ordered the orange case for my new iPad and i'll report back when I receive it.
  9. macrumors newbie

    Mar 16, 2012
    I just picked up the ZAGGFolio at best buy - guy was putting them on display as I was there. The sticker on the box states Compatible with iPad 2 and iPad (3rd Generation). I had just returned my targus Versavue due to issue around fit and the fact the magnetic on/off does not work.

    Initial information on the Zagg - magnetic on/off works really well. The clasp for securing is tight and not really easy to use but this may wear a little. Quality is not great - there are a number of imperfections on the case. It does of course add bulk but the iPad fits really well. Without the keyboard inserted the case is not a good fit - too loose - although the on/off and clasp still work fine

    I am going to keep this for a few days to see how it works for me. The protection is better than nothing and I can always take it back
  10. macrumors 601


    Oct 19, 2005
    Just picked up one at best buy as well. So far everything is working perfect and I'm very happy with it.
  11. macrumors newbie

    Mar 14, 2012
    Got the Zagg Keyboard Folio

    Seems to fit the IPad fine and not too thick. Only other choice is the Logitech Folding Keyboard but this folio seems like a lot cleaner approach than that Logitech with a Smart Cover.

    I can also fold this all the way back to use the IPad as a tablet,mwhich I do about 80% of the time.
  12. macrumors 6502

    Jun 20, 2010
    Are you smoking something? The case has a very secure latch. I could not possibly open by accident. It latches so tight it's somewhat difficult to open. Oh and it's not anymore bulky than other KEYBOARD cases.
  13. macrumors 6502

    Apr 9, 2011

    I completely agree with "wirelessness". A minimum of the limited capacity to being critical about one self before posting such nonsense, should be used, and such not-understandable hate-posts do not contribute to anything that makes sense, but just occupies space - what a waste!
  14. macrumors newbie

    Sep 17, 2011
    my mistake

    totally forgot about the latch. Its nice to see how people thrash others for just making a simple mistake about a product. Be respectful about disagreements for petes sake. Such immaturity. Btw, ZAGG has a reputation of not giving you what you ordered. So be careful about that. I got a zaggfolio case and didn't like it due to various disconnections, unable to adjust large viewing angles, it felt too mechanical, whereas the kensington keyfolio pro 2 felt very natural and flexible. The keyboard is magnetic so you don't have to slide it out of something you can easily just plop it out of its case.
  15. macrumors 65816

    Jan 20, 2003
    Can someone who purchased from Best Buy post the product SKU? I saw them in Best Buy today ($99) that had the hastily applied "Compatible with the new iPad" sticker on them, but then I saw the identical product at Toys R Us without the sticker for $49 on clearance.

    I'm positive it's the same exact model without the sticker. Here is the Toys R Us SKU:

    Attached Files:

  16. macrumors 6502


    Nov 23, 2009
    The one I picked up from Best Buy looks exactly like your photo, but mine has the "compatible with iPad 2 and iPad (3rd gen.)

    The sku is 8 43404 08281 0.
  17. macrumors 68020


    May 13, 2008
    Dallas, TX
    Just got home and picked up my new iPad from the office. I'm really happy to say that my on/off works! I was convinced after reading all these posts that those of us that received them early last week (carbon fiber, saying iPad 2 on the box) were screwed.

    It is VERY snug in the case though. We'll have to see if it loosens up just a little bit with wear.
  18. macrumors 68000


    Jun 18, 2008
    Sunny South Florida
    So I just bought one of these from Best Buy and like the others who posted here and got theirs from there, mine works great as well. Shuts it off no problems and and turns it on no problem with the magnets. Keyboard works flawlessly. Fit is tight but does not seem overly so. I would not want it to fit losely anyways. Yes, mine did have the sticker on it like others have noted saying it is ipad 3 compatible. I don't know. Maybe I was just lucky with it.
  19. macrumors member

    Mar 12, 2012
    yup no probs here still loving it
  20. macrumors 68020


    May 13, 2008
    Dallas, TX
    A couple more weeks wth my Carbon Fiber Zaggfolio and I have to say I'm very happy. While snug, it still slides in and out with no problem. And as mentioned before, this is a great keyboard...perhaps the best hardware keyboard/folio combination available.

    Paranoia has subsided...
  21. macrumors newbie

    Mar 14, 2011
    Has anyone tried the new leather ZaggFolio options at 129.00 dollars?
  22. macrumors newbie

    Apr 10, 2012

    Despite what has been posted, I can assure you that the ZAGGfolio has been redesigned to fit both the iPad 2 and the new iPad. The packaging is very similar but the UPC has been changed to 0843404082810 for the black carbon with silver keyboard.

    ZAGG identified the issue with the magnet not putting the iPad to sleep within hours of the launch of the new iPad, and has been able to correct these in all but some of the original shipments. Should you have one that does not operate properly, you can call ZAGG for a warranty replacement.

    To answer the last question, I have the leather in the alligator print-it fits my iPad 2 and iPad 3 wonderfully!
  23. macrumors 6502a

    Dec 22, 2009
    I've been using the orange Zaggfolio with my iPad (2012) for a couple of weeks now. I have not run into any problems and the iPad fits very nicely. I am able to remove/insert the iPad fairly easily to use with my other case as well. The keyboard isn't as nice as a full laptop/desktop keyboard, but it is serviceable. If I had to order again, however, I'm not sure I'd order orange just because it shows dirt very noticeably and is harder to keep clean (but looks cool).
  24. macrumors 601


    Jan 11, 2012
    Pacific Coast, USA
    When you choose to be an early adopter, you take a risk greater than those who wait.

    Instant gratification has it's price.

    It's as simple as that. :)
  25. macrumors member

    Jul 2, 2007
    Zagg Shipped an ZaggFolio for new iPad without Magnet Fix

    I ordered a ZaggFolio for the new iPad in alligator leather that was clearly ordered and sent for the new iPad. When it arrived, I tested it and it did not turn the iPad on and off. I called customer support and they told me that they had mistakenly shipped Folios for the new iPad without the magnet repair. They agreed to ship me a "new" and "magnet-fixed" Folio but told me that they were backordered until early May.

    So, they were very nice, but this strikes me as a significant quality control error to watch out for. I am waiting for my new Adonit Writer Plus and will post my comparison when it arrives.

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