I thought this was hil-arious! Apparently some of the very few who happened to find a retailer who was selling these things early are having problems. Like any true Microsoft software, crashing seems to be part of the product description. Let the crashing Begin! http://www.engadget.com/2006/11/12/stores-selling-zunes-early/ EDIT: I would like to make sure people understand... this is not because the software needs to connect to the store. There have been sucesses in installing, for some reason though others get this error. On a side note. Why is restarting the fix all for Windows?