“Card device limit” Apple Pay

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by yeah, May 11, 2019.

  1. yeah macrumors 6502a

    yeah

    Joined:
    Jul 12, 2011
    #1
    Good morning everyone! I’m here to see if anyone else had an issue such as this.

    I’m trying to add a card to Apple Pay (one this card causes an issue), but it seems as though there is an error where the card is on a different device, but I only have one device for Apple Pay. I have verified that no other device is using this card and it is not associated with my account anymore. I will attach a screenshot of this error message.

    My luck with customer service at apple, capital one, and visa is to also no avail as I am bouncing around tech support reps and getting mixed results on anything. If anyone can help that would be greatly appreciated! :)
     

    Attached Files:

  2. techwarrior macrumors 65816

    techwarrior

    Joined:
    Jul 30, 2009
    Location:
    Colorado
    #2
    Is the card shared with a family member? Is it used in Family Sharing and maybe used on Apple Pay for another family member?

    I share a Capital One card with my wife, but they issued cards with two different numbers to our account, so I have not run into this issue.
     
  3. yeah thread starter macrumors 6502a

    yeah

    Joined:
    Jul 12, 2011
    #3
    No family sharing here, just one card number on one device using Apple Pay.
     
  4. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    If you search for your error, you will find a few posts about that.
    I noted that a couple say something about having a separate "profile" created when you do a full restore of your iOS device (like your iPhone). Is it possible that you have done an erase and restore of your iPhone, while your card was also registered to that device? Maybe what is happening then, is that each profile appears (within the Apple Pay system) to be a separate device. One actual device, but multiple restore profiles shows up in Apple Pay system as multiple devices, even though there's only one real device. Not sure what the limit of devices that your card can be registered to Apple Pay, but maybe you have that problem since you last restored your iPhone? (Restored 6 times, now Apple Pay thinks you have 6 devices)
    If you think that is possible (too many full restores), that may give you a fact that you can give to Apple Pay tech support (who are probably the only place to fix this)
     
  5. yeah thread starter macrumors 6502a

    yeah

    Joined:
    Jul 12, 2011
    #5
    The thing is that I have done multiple restores and sign-outs from iCloud before with the same card attached and it didn’t give me an error when adding the card. :oops: I was also told by an Apple Pay tech that there are no previous devices or cards registered to my Apple Pay.
     
  6. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #6
    OK
    Capital One card, right?
    What does Capital One support tell you when you ask how many devices are registered with that card?
     
  7. yeah thread starter macrumors 6502a

    yeah

    Joined:
    Jul 12, 2011
    #7
    They told me that there are no registered devices to that card, and no tokens are associated with the Apple Pay on my device. Essentially, I have a clean slate.
     
  8. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #8
    Then, back to Apple Pay support for you...
    It's Apple's system which is incorrectly reporting that you have other registered devices.

    How many other cards do you have registered to Apple Pay?
    If the Capital One is your ONLY card that you want to use in Apple Pay, then I would ask Apple to reset your Apple Pay setup, so nothing is registered. Set up Apple Pay from zero. (Ask for a supervisor if you don't have a good answer)

    If the Capital One card STILL is not accepted, and STILL displays that Card Device Limit - then it must be on Capital One.
    Call them, (ask for a supervisor if you don't get a good answer :cool:) or maybe ask for a reissued card (new card number). That's probably your solution - but also seems a bit drastic to me --- so, there's always the OTHER choice: Forget about Apple Pay - or choose a different card to use.
     
  9. yeah thread starter macrumors 6502a

    yeah

    Joined:
    Jul 12, 2011
    #9
    I think maybe the reset option is the best one if that is possible, since I only use one card with Apple Pay and there are currently no other cards attached to it. Getting a number change won’t be too big of a hassle, but it is a pain anyway so I may have to stay away from that.

    Thank you very much for your time and answers! I look forward to hopefully having a resolution soon! :D
     

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8 May 11, 2019