10.13.5 but no messages on iCloud

Discussion in 'macOS High Sierra (10.13)' started by hellopascal, Jun 5, 2018.

  1. hellopascal macrumors newbie

    hellopascal

    Joined:
    Nov 16, 2016
    #1
    Hi,

    I just updated to 10.13.5 but in the Preferences of Messages I don't get the tick box to enable Messages on iCloud...

    Anyone else having this issue?

    I've already enabled it on my iPhone btw.

    Cheers,
    Pascal
     
  2. idntknw macrumors regular

    Joined:
    Nov 11, 2012
  3. Eagle36, Jun 5, 2018
    Last edited: Jun 5, 2018

    Eagle36 macrumors member

    Joined:
    Jul 22, 2016
    #3
    Did you look in messages preferences and click on accounts?


    Look here for more detail.
     

    Attached Files:

  4. hellopascal thread starter macrumors newbie

    hellopascal

    Joined:
    Nov 16, 2016
    #4
    Yes, of course. This is how my Messages Preference pane looks like Screen Shot 2018-06-05 at 15.33.21.png
     
  5. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #5
    Are you sure the 10.13.5 update actually installed? It seems that in some cases it's necessary to reapply the updater.
     
  6. Eagle36, Jun 5, 2018
    Last edited: Jun 5, 2018

    Eagle36 macrumors member

    Joined:
    Jul 22, 2016
    #6
    You could try the 10.13.6 beta and see if it shows up. I am running 10.13.6 beta and not having any issues. ....
     
  7. hellopascal thread starter macrumors newbie

    hellopascal

    Joined:
    Nov 16, 2016
    #7
    Yes, 10.13.5 is installed:

    Screen Shot 2018-06-05 at 15.57.27.png
    How would I reapply the updater? Honestly, I'm not comfortable installing a beta soon my productive machine.
     
  8. Eagle36, Jun 5, 2018
    Last edited: Jun 5, 2018

    Eagle36 macrumors member

    Joined:
    Jul 22, 2016
    #8
    For what it is worth I just installed 10.13.5 on another machine and iCloud support was there for messages. I assume you tried to sign out of iCloud and back in as well a restart on your machine.

    Your best bet is to make a call to apple support. They should be able to help.
    --- Post Merged, Jun 5, 2018 ---
    I found this article. It may be what you need.. However, I don't have iCloud Keychain turned on and iCloud messages work for me....
     
  9. hellopascal thread starter macrumors newbie

    hellopascal

    Joined:
    Nov 16, 2016
    #9
    Yes, I don't have iCloud Keychain as well so I guess my best bet is to contact Support. Thanks!
     
  10. Eagle36, Jun 6, 2018
    Last edited: Jun 6, 2018

    Eagle36 macrumors member

    Joined:
    Jul 22, 2016
    #10
    What about the 2FA?

    Check this out for 2FA.
     
  11. hellopascal thread starter macrumors newbie

    hellopascal

    Joined:
    Nov 16, 2016
    #11
    That on the other, I have turned on.

    Btw. I contacted support and they needed to escalate this to engineering and will get back to me soon. I'll update.
     
  12. hellopascal thread starter macrumors newbie

    hellopascal

    Joined:
    Nov 16, 2016
    #12
    Alright, I have Messages on iCloud now. The engineers said that the iCloud Keychain has to be turned on.
     

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