10.5.6 has stopped me logging in to my bank.

Discussion in 'macOS' started by mattwrit, Dec 15, 2008.

  1. mattwrit macrumors member

    Joined:
    Dec 8, 2008
    #1
    I am suddenly unable to log in to First Direct - I put in my user name and it simply refreshes the page asking me to input it again. It was fine earlier today before I updated.

    I phoned and they said there was no problem.

    I used my partner's Mac (with 10.5.5) and, sure enough, it's fine on there.

    Yet again, a software update solves a bunch of problems and then creates a few more.
     
  2. PeteB macrumors 6502a

    PeteB

    Joined:
    Jan 14, 2008
    #2
    Dumb question: Have you checked your firewall settings and compared against the 10.5.5 machine?
     
  3. nick9191 macrumors 68040

    Joined:
    Feb 17, 2008
    Location:
    Britain
  4. Sayer macrumors 6502a

    Sayer

    Joined:
    Jan 4, 2002
    Location:
    Austin, TX
    #4
    More than likely the web site is checking for the version of Mac OS X and/or Safari and 10.5.6 is newer than it expects so it locks you out.

    I create Mac software for internet (DSL) config and initial setup and we have a set limit for Safari versions and Mac OS X to support and we are supposed to disallow anything out of that range (which is usually silly as we make the software to the lowest common denominator e.g. Safari 1.3 and Mac OS X 10.3.9).

    Contact the bank and use a different Mac until the website gets updated. You are their customer, they should support you, not the other way around.
     
  5. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #5
    Or try an alternate web browser in the interim.
     
  6. mattwrit thread starter macrumors member

    Joined:
    Dec 8, 2008
    #6
    Is it possible to downgrade back to 10.5.5 til it gets sorted?
     
  7. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
  8. weckart macrumors 68040

    Joined:
    Nov 7, 2004
    #8
    Ditto for me. Doesn't even help to bring up the Developer menu and pretend to be Firefox or Internet Explorer. It must be some other code rather than just the browser, because Safari is the same version (5525.27.1) as under 10.5.5.

    Firefox 3 works fine, though, so just use that until this sorts itself out.
     
  9. mattwrit thread starter macrumors member

    Joined:
    Dec 8, 2008
    #9
    You can't log in to First Direct?
     
  10. weckart macrumors 68040

    Joined:
    Nov 7, 2004
  11. mattwrit thread starter macrumors member

    Joined:
    Dec 8, 2008
    #11
    Hmm... it seems politeness isn't one of your strong points.
     
  12. mattwrit thread starter macrumors member

    Joined:
    Dec 8, 2008
    #12
    From First Direct:

    "We are currently aware that the recent Apple Mac update has caused users problems when logging onto internet banking and we are currently investigating this issue.
    At this time if you do wish to use the internet banking service with the new Apple update, we are aware that this can be accesses by using mozilla firefox, rather than safari."
     

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