11pro Black vertical lines in photos

Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
When taking photos of bright object. Like the setting sun. 2 black vertical lines will appear around bright object.
If you make a video pan. The lines will follow the bright object. But cannot upload video here but did make a photo clearly showing it too.
seem like some software thing.
any thoughts on this ?

————edit———
Managed to upload a short video showing it: Streamable link
 

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Last edited:

Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
When taking photos of bright object. Like the setting sun. 2 black vertical lines will appear around bright object.
If you make a video pan. The lines will follow the bright object. But cannot upload video here but did make a photo clearly showing it too.
seem like some software thing.
any thoughts on this ?

————edit———
Managed to upload a short video showing it: Streamable link
could someone please try to replicate?
take a picture of the sun.

I am concerned if my phone I faulty or this is a iOS bug ?
 

Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
So I have been conducting further tests.
All lenses are affected, even facecam.
Very strange. It kind of points to software right ?
Am I really the only one affected by this?

when I return from holiday I will go to the shop where I bought it. But it seems unlikely a swap to a new will remedy the problem if it’s software?

I wish someone would try to replicate this error
 

Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
Just returned from holiday and now had the chance to test a friends 11pro. And lo and behold it has the exact same
Problem.

why isn’t more people reporting this issue?
If you own a 11 or 11pro running 13.3 please record a short video of the sun.
point at the sun and pan up and and down and left and right and you should observe similar artifacts as seen in my videoclip here:Streamable videoclip
 

Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
Tomorow I will go consult the phone store where I bought it. But since this seems like a software problem and potentially a large number of iPhones affected. A switch to a new one probably will not help.
I will also submit iPhone feedback.

I believe many suffer from this issue without realizing. My friend was very surprised when I showed him that his phone had this problem.
Yesterday I saw a guy post a sunset picture from a XR on Reddit which clearly suffered from the issue without him realizing.

I am quite surprised that I seem to be the only one on the internet who caught this.
 

Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
Talked to Apple Denmark who had a couple of days to look at the picture samples. Got a call back and it honestly seemed as if the guy had been told by his superiors to deny everything. He told me this was to be expected. I am shocked by apples lack of support. How did this pass quality control? Why do people think this is ok behavior from such an expensive phone ? My 6s took better pictures of the sunset than my11pro.
A 1000$ 2019 phone that acts erratic when taking pictures of bright objects?
And why is this thread so quiet?
Why isn’t anyone testing their phones for this bug ?
I briefly tested my co workers 11pro which seemed to suffer from this bug too.
Bottom line. I am not going to accept this. If they can’t supply a phone without grave problems like this. I want my money back.
- - Post merged: - -

For good measure here is the bug report I submitted to apple:


Hi apple
When taking pictures or videos of the sun or a bright object. Black lines or a sort of black grid appears.
I have now confirmed this problem on at least 2 11pros
I have supplied photos from all lenses:
Ultra wide,wide,telephoto and selfie
First images. Next video samples
Images: Video clips:
https://streamable.com/132vh
https://streamable.com/hu5i8
https://streamable.com/l8dnc
https://streamable.com/dub71

Thank you

Kind regards Peter
 
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Andrew Ladd

macrumors newbie
Jan 18, 2020
22
1
I called also to Apple and they were so bad to answer. Is a waste of time !! Thats so bad to be expensive!!! ; I dont have apple store in my country that is worse ! I am thinking sell it also.
 

Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
I have always been a big fan of apple. Owned several iPhones and iPads. Always top notch quality.
I am shocked by this camera-bug and apples unwillingness to admit it.
 

Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
Looking through my photos the camera also seems to make random mistakes on a blue sky.
Look at the black shadows under the clouds. Kind of looks like rain. They were not actually there. Clean blue under the clouds in reality
 

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Andrew Ladd

macrumors newbie
Jan 18, 2020
22
1
In my case I dont see any shadow, but I have the horrible yellowish tint , I cant edit my photos not seeing true colores. Iam about to sell it.
 

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Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
In my case I dont see any shadow, but I have the horrible yellowish tint , I cant edit my photos not seeing true colores. Iam about to sell it.
It is possible to take sunset photos that isn’t affected. The sun has to be very bright to tricker the bug.
The easiest way to be sure is to record a video of the sun and move the phone to the left and right and up and down.
I am 99.9% sure all 11 phones are affects and perhaps even as far back as XR.
 

zorinlynx

macrumors 603
May 31, 2007
5,754
7,152
Florida, USA
Looking through my photos the camera also seems to make random mistakes on a blue sky.
Look at the black shadows under the clouds. Kind of looks like rain. They were not actually there. Clean blue under the clouds in reality
Those shadows most likely were there; notice the angle of the shadows, they're pointing at the sun which suggests you're seeing the shadows cast by the clouds. Maybe you didn't notice them in person when you took the photos.
- - Post merged: - -

I stumbled upon a post on Reddit featuring a picture taken with an iPhone XR which shows the same artifacts. So this is not an iPhone 11 only bug.
Could this issue be caused by HDR?

HDR reduces the exposure in brighter parts of the photo; if it reduced the exposure on the area around the sun it could look like those artifacts.

Try turning off HDR and taking more photos of the sun to see if it goes away? Taking a photo with the sun in it is challenging to any camera system.

It's already near sunset here or I'd test it myself. :)
 
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Andrew Ladd

macrumors newbie
Jan 18, 2020
22
1
I sold it already, I really didn't like many things on the phone, yellowish pics it seemed that everyone has jaundice every time I took a picture, warm dirty display , bug camera, battery get hot very fast on the 11 pro. We will see how is the iphone 12 pro
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I sold it already, I really didn't like many things on the phone, yellowish pics it seemed that everyone has jaundice every time I took a picture, warm dirty display , bug camera, battery get hot very fast on the 11 pro. We will see how is the iphone 12 pro
 

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Nightrhyme

macrumors member
Original poster
Dec 3, 2019
46
16
I sold it already, I really didn't like many things on the phone, yellowish pics it seemed that everyone has jaundice every time I took a picture, warm dirty display , bug camera, battery get hot very fast on the 11 pro. We will see how is the iphone 12 pro
- - Post merged: - -
I understand you very well
Maybe i will do the same