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13" MPB: Unexpected Shutdown + No Power

x0vash0x

macrumors regular
Original poster
Dec 1, 2014
197
193
I have a 2017 13" MBP Non-Touch Bar. The past day or two, I've noticed the fans running more than usual and the computer being a bit odd. Then, today while trying to use an external monitor via a USB-C Dongle with HDMI the computer unexpectedly shutdown. Like, literally just completely powered off. Was on, fans running, doing its thing... then dead. Now, it refuses to power on. I've tried all of the help articles, tried to reset the SMC and nothing. I took it Apple Store, but they want me to wait a week to even look at it.

Aside - I do not understand why people like or enjoy Apple Stores and Service. I find it horrible. A computer dies, unexpectedly, and you expect people to wait a week to even have it looked out? Not to mention, the probably 2 Weeks it's going to take to get it serviced?

I have really never had any issues with Apple Products, so this is pretty new to me. So, I have a few questions...

  1. Is there anyway I can potentially fix this issue myself?
  2. Anyone have this repaired before, and if so what is the expected cost of getting this fixed?
  3. How is using an Authorized Repair Service vs. Apple Store for repairs? I'm leaning towards using an Authorized Repair Service since they'll be able to look at it ASAP. But, anything I should know about pros vs. cons of Apple vs. Authorized Apple?
  4. Would me have purchasing AppleCare in any way have made this situation better?
 

x0vash0x

macrumors regular
Original poster
Dec 1, 2014
197
193
If you purchased it in 2017 with 2 years of AppleCare, then no...

I just looked at AppleCare and it said 3 Years. Considering it is just on the 3 Years for me, I'm wondering if it is worth it to get AppleCare next time. I know there is nothing I can do about it now, but curious if AppleCare would have done anything for me in this situation. On the AppleCare website it says:
  • Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service Provide
But, then the fine print:
  • Availability of each option depends on country or region in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.
Basically, I want to be able to walk into an Apple Store and have them immediately look at my computer. I'd be willing to pay for AppleCare for that. But, it seems like according to the fine print I'd still need to make an appointment.
 
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TiggrToo

macrumors 68040
Aug 24, 2017
3,010
6,393
Out there...way out there
I just looked at AppleCare and it said 3 Years. Considering it is just on the 3 Years for me, I'm wondering if it is worth it to get AppleCare next time. I know there is nothing I can do about it now, but curious if AppleCare would have done anything for me in this situation. On the AppleCare website it says:
  • Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service Provide
But, then the fine print:
  • Availability of each option depends on country or region in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.
Basically, I want to be able to walk into an Apple Store and have them immediately look at my computer. I'd be willing to pay for AppleCare for that. But, it seems like according to the fine print I'd still need to make an appointment.

AppleCare always speaks volumes with Apple. It's a gamble if you ever use it, but if you did then it's worth it (at least in my, most humble, of opinions)
 
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Namara

Contributor
Apr 16, 2020
2,944
2,807
East of the sun, west of the moon
Basically, I want to be able to walk into an Apple Store and have them immediately look at my computer. I'd be willing to pay for AppleCare for that. But, it seems like according to the fine print I'd still need to make an appointment.
Yes, repairs are always done by appointment at the Genius Bar. Walk-in repairs could be pretty difficult to manage, especially at peak times.
 
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x0vash0x

macrumors regular
Original poster
Dec 1, 2014
197
193
Update: It works. I left it plugged in overnight, and now it turns on. Although, with a battery charge of only 27% so something still isn’t quite right. But, it works!
 
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Ruggy

macrumors 6502a
Jan 11, 2017
503
286
Sudden unexpected shut down with fan working hard before: what it sounds like is over heating.
I've never had this on a Mac but have had it on Windows machines so I don't know how it translates but this is what usually happens.
Over time, the vents suck in lint and dust and then they get clogged. The fans have to work harder to cool the machine but eventually it isn't enough and as soon as it hits a critical temperature, it just shuts down. It can happen ant time really but particularly if you are using heavy graphics load
On Windows machines with obvious vents and heat sinks, I usually start by just blowing through them and see what I can get out. Sometimes that's been enough but the best thing is to get into them and blow them out.
As I say, I've never had this problem on a Mac so I have no idea how it translates. I would start by doing that though.

I don't know if there are any temperature apps but if you can load something that tells you the temperature of the hard drive, mother board etc, that can be a good indicator if this is happening. I'm sure they exist

Another sudden shut down problem is caused by power block failing.

I would think it's most likely it started working again after it had cooled down enough though.
Of course, can't really tell from here but that's definitely a good area of research.
Best
 
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