15 MBP Glossy HR CTO with yellow tint return adventure

ubercool

macrumors 6502a
Original poster
Jan 31, 2008
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Las Vegas
I thought I would start a thread for those suffering from the yellow tint issue, which might prove helpful for others beset by the same affliction. My configuration is as follows:

MacBook Pro
15.4/2.53/CTO/HR Glossy/500GB @ 7200rpm
Ordered: Apr. 14
Delivered: Apr. 21

Step 1. Genius Bar
Lenox Apple Store Genius was a friendly guy. He had a hard time seeing the problem at first, but when I kept pointing it out he finally saw it. He wrote up a repair order and asked me to call 800-MY-APPLE to arrange for the return of the unit, because it was a CTO, which he could not handle in-store. In-store time: 15 minutes.

Step 2. AppleCare
I called the 800 toll-free number and after being connected to the right department, because "robo-voice" could not figure out what I wanted, I told the first representative of my problem. He told me that he had exactly the same problem with his 13-inch MacBook Pro and was sympathetic, but had to hand me off to his supervisor.

His supervisor had me try zapping the PRAM and resetting the System Management Controller (SMC), which, of course, did not help. After taking all my information all over *again* (you'd think our data was centralized, but it's not), I was told that I would be contacted by yet another Apple customer care person by phone within 24 hours, who would instruct me on how to return the unit with mailing labels provided via e-mail.

So now I wait. Time wasted so far: one hour for first missed Genius Bar appointment plus another hour today for appointment and phone call.

Stay tuned. :)
 

ReallyBigFeet

macrumors 68030
Apr 15, 2010
2,934
100
He wrote up a repair order and asked me to call 800-MY-APPLE to arrange for the return of the unit, because it was a CTO, which he could not handle in-store. In-store time: 15 minutes.
This confuses me a bit. I've always ordered my Macs from the online store, well as long as there has been an online store at least. I've always used local Genius Bars at area Apple stores for repair services and they've always handled them.

Why is this different?
 

ubercool

macrumors 6502a
Original poster
Jan 31, 2008
960
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Las Vegas
This confuses me a bit. I've always ordered my Macs from the online store, well as long as there has been an online store at least. I've always used local Genius Bars at area Apple stores for repair services and they've always handled them.

Why is this different?
I guess it's different because I didn't have it repaired, I had it replaced. And it was not a configuration that the Apple Store stocks.

BTW, I just got my e-mail notification from FedEx to print my mailing labels for the return to Cupertino. That only took three hours. :)
 

ozreth

macrumors 65816
Nov 5, 2009
1,313
63
Bah, another thread making me want to cancel my 7200 order and just pick a 5400 up at the store : /

These forums ruin me.
 

NOTORIOUS187

macrumors member
Dec 31, 2009
91
0
Bah, another thread making me want to cancel my 7200 order and just pick a 5400 up at the store : /

These forums ruin me.
I did the same exact thing, lol. Ordered my 15" i7 with the 7200rpm drive but then saw a ton of threads about all the problems the 7200rpm Seagate drives used to have and confirmation of someone who had ordered a 7200rpm drive that it was indeed the same Seagate drive they had been using previously. Ended up canceling that order and buying one in store. Worked out better, IMO, since I got to play with the MBP the same day I bought it :D.
 

ozreth

macrumors 65816
Nov 5, 2009
1,313
63
I did the same exact thing, lol. Ordered my 15" i7 with the 7200rpm drive but then saw a ton of threads about all the problems the 7200rpm Seagate drives used to have and confirmation of someone who had ordered a 7200rpm drive that it was indeed the same Seagate drive they had been using previously. Ended up canceling that order and buying one in store. Worked out better, IMO, since I got to play with the MBP the same day I bought it :D.
You aren't sitting around pinching yourself for not waiting and getting the slower processor? I get pretty easy buyers remorse haha.
 

ubercool

macrumors 6502a
Original poster
Jan 31, 2008
960
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Las Vegas
This thread does not concern the hard drive but your comments are duly noted, and I will bolt my Hitachi 500GB from my MacBook into the MBP to circumvent any potential problems. :D
 

murdercitydevil

macrumors 68000
Feb 23, 2010
1,561
0
california
This thread does not concern the hard drive but your comments are duly noted, and I will bolt my Hitachi 500GB from my MacBook into the MBP to circumvent any potential problems. :D
ubercool i think you may be disappointed to find the replacement unit having the same issue. I gave up on playing the exchange game in my other thread.
 

ubercool

macrumors 6502a
Original poster
Jan 31, 2008
960
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Las Vegas
ubercool i think you may be disappointed to find the replacement unit having the same issue. I gave up on playing the exchange game in my other thread.
I think it's worth a try. Apparently not everyone is suffering from yellow tint, as many have chimed in with "perfect screen" comments, unless they're all color blind. :p

Since I've gone this far, I think Cupertino should have a live example of the problem so they can debug what's going on. :)

P.S. This forum has ruined me too, I would have no care in the world if I wasn't reading MacRumors Forums. :eek:
 

NOTORIOUS187

macrumors member
Dec 31, 2009
91
0
You aren't sitting around pinching yourself for not waiting and getting the slower processor? I get pretty easy buyers remorse haha.
I still got the 15" 2.66ghz i7 HR AG with 8gb ram, the only thing I didn't get was the 7200rpm hd :D.
 

ozreth

macrumors 65816
Nov 5, 2009
1,313
63
I still got the 15" 2.66ghz i7 HR AG with 8gb ram, the only thing I didn't get was the 7200rpm hd :D.
Right, and you dont regret not waiting for the 7200? I wish I could have the two in front of me, I have no idea how big the difference is : /
 

NOTORIOUS187

macrumors member
Dec 31, 2009
91
0
Right, and you dont regret not waiting for the 7200? I wish I could have the two in front of me, I have no idea how big the difference is : /
I've never used a 7200rpm drive so I don't know what I'm missing. I figure I can always upgrade to another drive later if I want.
 

murdercitydevil

macrumors 68000
Feb 23, 2010
1,561
0
california
I think it's worth a try. Apparently not everyone is suffering from yellow tint, as many have chimed in with "perfect screen" comments, unless they're all color blind. :p

Since I've gone this far, I think Cupertino should have a live example of the problem so they can debug what's going on. :)

P.S. This forum has ruined me too, I would have no care in the world if I wasn't reading MacRumors Forums. :eek:
I think you're right about that...I find it hard to believe that these people have truly perfect screens, yet not one of them has posted a picture showcasing it. I think I have yet to see a truly "perfect" 15" high res screen that has even backlighting, no tint, no dullness, etc. But at this point I'm pretty sure they are all the same, people's eyes either don't pick it up, or people don't care to even determine whether their screen is anything less than perfect.

and yeah, totally agree about the forum thing. although on the other hand, if I had never started reading MR, I'd be using a 2009 MBP right now and kicking myself for not doing the research/waiting.
 

ubercool

macrumors 6502a
Original poster
Jan 31, 2008
960
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Las Vegas
Update: My replacement MBP is now flying to Anchorage and will here tomorrow morning, one week after I dropped off my defective one at FedEx. I'm keeping my fingers crossed that this one does not have the same problem. :)
 

jkic2003

macrumors newbie
Apr 15, 2010
17
0
Same here...my replacement HR AG just shipped as well

My free swag from Apple for the hassle arrived just now :D
 

ubercool

macrumors 6502a
Original poster
Jan 31, 2008
960
22
Las Vegas
I got my replacement this morning. Unfortunately, it has the same yellowish cast as the first one. :(

Oh well, so much for me being a first adopter with Apple. Won't ever do that again. :mad:
 

NOTORIOUS187

macrumors member
Dec 31, 2009
91
0
I got my replacement this morning. Unfortunately, it has the same yellowish cast as the first one. :(

Oh well, so much for me being a first adopter with Apple. Won't ever do that again. :mad:
Honestly, I think people are being too picky. I tried the "yellow tinge test" as well and it kind of looks like the bottom half is darker. Big deal, the same thing shows up on my pb g4. You can only tell if you're LOOKING for it on a solid white page. Just quit looking for it and you will soon forget its there. If you can't, maybe you should just return it and not use any computer at all.
 

ubercool

macrumors 6502a
Original poster
Jan 31, 2008
960
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Las Vegas
Hey, it's my money and I can like it or dislike it if I want. If you don't need a color-accurate screen, good for you, but it's not acceptable for content publishers like me. :rolleyes:
 

NicktheNorse

macrumors member
Aug 11, 2009
92
5
Hey, it's my money and I can like it or dislike it if I want. If you don't need a color-accurate screen, good for you, but it's not acceptable for content publishers like me. :rolleyes:
Unfortunately that probably means you'll need an IPS screen to be happy.
 

ubercool

macrumors 6502a
Original poster
Jan 31, 2008
960
22
Las Vegas
Unfortunately that probably means you'll need an IPS screen to be happy.
Yes, I love my iPad screen! In fact, because I surf so much with my iPad now, the MBP's screen is of less importance to me. :) Maybe this is Steve's evil way of getting us all to buy an iPad. :p
 

acribb

macrumors regular
Nov 30, 2007
148
3
I just received my 15" HR Glossy i7 replacement as well.

As I suspected, the yellow tint at the bottom is present on this unit as well.

Unfortunately, this one has 'nicks' on the aluminum around the bottom edges where the bottom cover screws in....

Hmmmmmmmm........
 

NOTORIOUS187

macrumors member
Dec 31, 2009
91
0
Yes, I love my iPad screen! In fact, because I surf so much with my iPad now, the MBP's screen is of less importance to me. :) Maybe this is Steve's evil way of getting us all to buy an iPad. :p
But bro, you're a content publisher. You can't have a slightly imperfect MBP screen since you're a content publisher. Surely you cannot be publishing content on your iPad.
 
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